Team Leader

Digitide; Jajpur; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Digitide, a global AI-led digital solutions provider, is seeking a Team Leader for its customer service operations. You will guide a team of representatives, ensure high-quality responses, and align daily activities with business goals.

You will collaborate with cross-functional teams, monitor performance, coach staff, and drive process improvements to enhance efficiency and client satisfaction.

Qualifications

• Bachelor's degree in a relevant field.
• Proven experience leading a customer service team.
• Strong communication and problem-solving abilities.
• Experience using CRM systems and data-driven decision making.

Responsibilities

• Lead and motivate a team of customer service representatives, fostering a positive and productive work environment.
• Oversee daily operations, ensuring efficient handling of customer inquiries and requests.
• Monitor performance, provide coaching, and implement QA processes.
• Collaborate with other departments to align team goals with company objectives.
• Identify process improvements to enhance efficiency and customer satisfaction.

Skills

Leadership

CRM experience

Data analysis

Communication skills

Team motivation

Education

Bachelor's degree

Tools

CRM software

MS Excel

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As the Team Leader, you will play a crucial role in managing and guiding a team of professionals. Your responsibilities will include overseeing daily operations, ensuring high-quality customer service, and implementing strategies to enhance team performance. You will collaborate closely with other departments and stakeholders to align with company goals and objectives.

Responsibilities

• Lead and motivate a team of customer service representatives, fostering a positive and productive work environment.
• Oversee daily operations, ensuring efficient and effective handling of customer inquiries and requests.
• Monitor and evaluate team performance, providing regular feedback and coaching to enhance skills and productivity.
• Implement and maintain quality assurance processes to ensure consistent and high-quality customer interactions.
• Collaborate with other departments to align team goals with overall company objectives and strategies.
• Identify areas for process improvement and implement innovative solutions to enhance efficiency and customer satisfaction.
• Conduct regular team meetings to discuss performance, provide updates, and address any concerns or challenges.
• Ensure compliance with company policies, procedures, and regulatory requirements, maintaining a high standard of professionalism.
• Build and maintain strong relationships with key stakeholders, including clients and internal teams.
• Stay updated with industry trends, best practices, and emerging technologies to drive continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 3 years of experience in a team leadership or supervisory role, preferably in a customer service environment.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and problem‑solving abilities, with a customer‑centric approach.
• Proven track record in driving process improvements and enhancing team performance.
• Ability to work collaboratively with cross‑functional teams and build effective relationships.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Analytical skills to interpret data, identify trends, and make data‑driven decisions.
• Flexibility to adapt to changing priorities and a fast‑paced work environment.
• Strong organizational skills and attention to detail.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 264953
• Job Category Customer Support/Operations | BPM