Team Leader BPO Operations & MIS Reporting

Jeena Sikho Lifecare; Zirakpur; On-site; INR 350,000 - 550,000; Full time

Job summary

Jeena Sikho Lifecare Ltd. in Zirakpur, Punjab, is seeking a Team Leader (TL) with 2–3 years of relevant experience to drive daily operations and guide a focused team. You will be responsible for preparing reports, tracking performance, and ensuring targets are met.

The role requires strong leadership, clear communication, and solid MS Excel skills to manage workloads and deadlines effectively.

Qualifications

• Minimum 2–3 years of experience in a relevant role.
• BPO exposure preferred.
• Strong leadership and communication skills required.
• Proficient with MS Excel and basic computer skills.
• Ability to manage workloads and meet deadlines.

Responsibilities

• Prepare and maintain daily and weekly reports.
• Handle and manage the team to ensure smooth operations.
• Monitor team performance and achieve assigned targets.
• Resolve team-related issues and support team members.
• Ensure effective communication and coordination within the team.
• Track daily activities and share performance updates with management.

Skills

Daily/Weekly reporting

BPO background

Team leadership

Communication

Problem solving

MS Excel

Tools

MS Excel

Job description

Company: Jeena Sikho Lifecare Ltd.
Position: Team Leader (TL)
Experience: 2-3 years of relevant experience

Key Responsibilities

• Prepare and maintain daily and weekly reports.
• Handle and manage the team to ensure smooth operations.
• Monitor team performance and achieve assigned targets.
• Resolve team-related issues and support team members.
• Ensure effective communication and coordination within the team.
• Track daily activities and share performance updates with management.

Required Skills

• Good knowledge of daily and weekly reporting & background of BPO.
• Strong team-handling and leadership skills.
• Excellent communication and problem-solving abilities.
• Basic computer knowledge and MS Excel skills.
• Ability to manage workloads and meet deadlines.

Experience: Minimum 2-3 years in a relevant role.