Team Lead

Teammas; Dadri; On-site; INR 391,000 - 446,000; Full time

Job summary

Teammas in Dadri, Uttar Pradesh, India is seeking a Hiring Team Leader for a BPO role with 3–5 years of experience and strong team management skills. You will be responsible for team performance, KPI achievement, customer escalations, quality monitoring, and daily operations. Salary is 35,000–40,000 per month.

The role falls under Customer Success, Service & Operations with an education requirement of B.Tech / B.E. in any specialization.

Qualifications

• 3–5 years of experience in BPO and team management.
• Strong team leadership and people management.
• Experience in handling KPIs, escalations, quality monitoring and daily operations.

Responsibilities

• Lead and manage a BPO team to achieve KPIs.
• Manage customer escalations and ensure quality monitoring.
• Oversee daily operations and performance tracking.

Education

B.Tech / B.E. in Any Specialization

Job description

Hiring Team Leader – BPO with 3–5 years of experience and strong team management skills. Responsible for team performance, KPI achievement, customer escalations, quality monitoring, and daily operations. Salary: 35,000–40,000/month.

Role Category: Customer Success, Service & Operations - Other

Education

UG: B.Tech / B.E. in Any Specialization

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Founded in 2008, we offers affordable, pay-as‑go customer service solutions. With IVR, Dialer, 24/7 human support, and AI‑enabled tools, it’s a cloud‑based platform designed for SMEs & MSMEs, ensuring top‑notch customer lifecycle management.

Operations Team Lead ||Sales and Customer Service

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