Team Leader

Global Services; Vasai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Global Services in Mumbai seeks an experienced Team Leader to oversee a regional team. You will lead, mentor, and drive performance, ensuring alignment with organizational goals while fostering a positive and productive work environment.

The role focuses on team building, process optimization, and collaboration with other departments to support company initiatives. Strong communication and proactive problem-solving are essential.

Qualifications

• Experience in leading and managing a team.
• Strong skills in building and developing teams.
• Familiarity with sales processes, particularly in BPO or insurance contexts.
• Knowledge of attrition and shrinkage control strategies.
• Ability to set and monitor KPIs and KRAs effectively.
• Excellent communication and interpersonal skills.
• Proactive approach to team challenges.

Responsibilities

• Lead and manage a team of professionals to achieve objectives.
• Implement effective team management strategies to boost performance.
• Monitor team performance using KPIs and KRAs to ensure targets are met.
• Develop strategies to control attrition and shrinkage for stability.
• Foster a collaborative and motivating team environment.
• Conduct regular team meetings to align goals and address challenges.
• Collaborate with other departments to support team initiatives.

Skills

Team leadership

Team management

Sales processes

Attrition control

KPI monitoring

Communication

Problem solving

Job description

We are seeking a dedicated and experienced Team Leader to oversee and manage our team in the Mumbai region. The ideal candidate will be responsible for leading a team, ensuring effective team management, and driving performance to meet organizational goals. As a Team Leader, you will play a crucial role in team building and development, fostering a positive work environment, and enhancing team productivity.

Key Responsibilities:

• Lead and manage a team of professionals, providing guidance and support to achieve team objectives.
• Implement effective team management strategies to enhance performance and productivity.
• Monitor team performance through key performance indicators (KPIs) and key result areas (KRAs), ensuring targets are met.
• Develop and execute strategies for attrition control and shrinkage control to maintain team stability.
• Foster a collaborative and motivating team environment, encouraging team members to excel in their roles.
• Conduct regular team meetings to communicate goals, provide feedback, and address any challenges.
• Collaborate with other departments to ensure alignment and support for team initiatives.

Required Skills:

• Proven experience in team handling and team leading.
• Strong skills in team management and team building.
• Familiarity with sales processes, particularly in a BPO or insurance context.
• Knowledge of attrition control and shrinkage control strategies.
• Ability to set and monitor KPIs and KRAs effectively.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to team challenges.