Team Leader

Global Services; Navi Mumbai; Sur place; INR 558 000 - 893 000; Plein temps

Résumé du poste

Global Services in Navi Mumbai, Maharashtra is seeking a Team Leader to oversee our call center operations. The role focuses on guiding and coaching a team across outbound and inbound activities to achieve sales and service targets while maintaining high customer satisfaction.

You will drive performance, monitor metrics, and collaborate with other departments to enhance processes and customer experience. Apply if you are a results-driven leader with strong communication and problem-solving

Qualifications

• Experience leading a team in a call center environment.
• Strong knowledge of outbound/inbound call center operations.
• Excellent communication and interpersonal abilities.
• Ability to inspire a team to hit targets and metrics.
• Solid grasp of customer service principles and practices.
• Familiarity with telesales techniques and strategies.
• Good problem-solving skills with professional conduct.

Responsabilités

• Lead and coach a customer service team to improve performance.
• Monitor metrics and implement efficiency-improving strategies.
• Hold regular team meetings to align goals and updates.
• Ensure adherence to policies and industry regulations.
• Collaborate with departments to streamline processes.
• Handle escalated issues and provide timely solutions.
• Prepare and present performance reports to management.

Connaissances

Team leadership

Call center operations

Communication skills

Motivation

Customer service

Telesales

Problem solving

Description du poste

We are seeking a dedicated and experienced Team Leader to oversee our call center operations in Maharashtra. The ideal candidate will have a strong background in managing teams within outbound and inbound call center environments, with a focus on telesales and customer service excellence. As a Team Leader, you will be responsible for guiding and motivating your team to achieve performance targets while ensuring high levels of customer satisfaction.

Key Responsibilities

• Lead and manage a team of customer service representatives, providing coaching and support to enhance their performance.
• Monitor team performance metrics and implement strategies to improve efficiency and effectiveness.
• Conduct regular team meetings to communicate goals, share updates, and address any challenges.
• Ensure compliance with company policies and procedures, as well as industry regulations.
• Collaborate with other departments to streamline processes and improve customer experience.
• Handle escalated customer issues and provide solutions in a timely manner.
• Prepare and present performance reports to management, highlighting achievements and areas for improvement.

Required Skills

• Proven experience in a team leadership role within a call center environment.
• Strong understanding of outbound and inbound call center operations.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve targets.
• Proficient in customer service principles and practices.
• Familiarity with telesales techniques and strategies.
• Strong problem-solving skills and the ability to handle difficult situations with professionalism.

If you are a results-driven leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity to make a significant impact in our organization.