Team Lead

Jeeves Consumer Services; Chandigarh; On-site; INR 600,000 - 800,000; Full time

Job summary

Jeeves Consumer Services in Chandigarh seeks an experienced After-Sales Service Supervisor to lead a team of technicians. You will manage field operations, coordinate warranty handling, and ensure timely resolution of customer issues.

The role emphasizes quality, process improvement, and staff retention to deliver high service standards across all products and services, contributing to customer satisfaction and business growth in the region.

Responsibilities

• Manage a team of technicians to ensure efficient after-sales service operations.
• Handle warranty claims, provide technical services, and resolve customer issues promptly.
• Oversee the entire process from receiving complaints to resolving them effectively.
• Ensure timely completion of tasks and maintain high levels of quality standards.
• Develop strategies to improve team performance and reduce attrition rates.

Job description

Roles and Responsibilities

• Manage a team of technicians to ensure efficient after-sales service operations.
  
• Handle warranty claims, provide technical services, and resolve customer issues promptly.
  
• Oversee the entire process from receiving complaints to resolving them effectively.
  
• Ensure timely completion of tasks and maintain high levels of quality standards.
  
• Develop strategies to improve team performance and reduce attrition rates.