Team leader - International

TP; Mohali; On-site; INR 250,000 - 420,000; Full time

Job summary

TP in Mohali, India seeks a General Customer Service professional to provide post-sale support across multiple sub-families. You will handle inquiries via phone, chat, or text, analyze issues, and coordinate with production and distribution to resolve orders.

The role emphasizes professional expertise, compensation not tied to sales targets, and potential mentorship of junior staff. Apply to join a team focused on customer satisfaction and operational excellence.

Qualifications

• Remote customer service across phone, chat or text.
• Handle high volume of low complexity inquiries.
• Coordinate between customers, production and distribution for orders.
• Provide technical and non-technical customer support in a walk-in service center.
• Role-focused on professional performance with limited sales targets.

Responsibilities

• Oversee short-term team activities within defined scope.
• Deliver professional responsibilities focusing on excellence.
• Potentially supervise work of less experienced staff and contribute to end-products.

Skills

Customer service

Communication skills

Problem solving

Job description

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center
• Incumbents matching to this specialization are not compensated based on achievement of sales targets.
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn''t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.