Team Lead, Outbound

Amazon; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Amazon in India is seeking an operations leader to oversee warehousing activities and ensure efficient order fulfillment. You will manage shift execution, coordinate teams, and drive performance metrics to maximize customer satisfaction.

The role emphasizes data-driven reporting, training, and continuous improvement, requiring strong English communication and hands-on knowledge of Excel. This is an on-site position in Gurugram.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Experience with Excel

Responsibilities

• Pick units from bin, attach orders to Fulfillment Centre and pack shipments.
• Prepare deployment plan and allocate headcount.
• Publish daily/weekly/monthly productivity and quality reports.
• Train staff daily and provide quality feedback.
• Stand-in for Process Associate and Area Manager

Skills

People management

Data analytics

Problem solving

Fluent English

Education

Bachelor's degree

Tools

MS Excel

Job description

At Amazon, we strive to be Earth’s most customer -centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun

Key job responsibilities

FCD process typically starts from picking up a unit from bin (shelving area) when an order is attached to Fulfillment Centre (FC). This is followed by packing of the shipment units in specific process paths using the recommended carton/box/paper mailers along with p-slip and then it is slammed where shipment label is affixed to the shipment. Thereafter it is sent to FC Dock for shipping it from FC to Sort Centre (SC)/Last Mile (LM).

A day in the life

Handle shift-wise responsibilities, preparing deployment plan and doing HC allocation, clearing Ex-SD's on time.

• Prepare and publish daily/ weekly/ monthly reports on productivity and quality.
• Conduct daily training and also will be responsible to conduct daily skill huddles
• Quality Feedback to associates
• Stand-in for Process Associate and the Area Manager

Skills required:

• Knowledge of problem solve tools
• Good in people management and handling the larger team , ensure to deliver the shift level metrics and data analytics
• Proficiency in MS Excel ( knowledge of macros an added advantage)

About the team

At OB, we are currently a team of 7 Area Managers, 3 Team Leads and 12 Process Assistants. OB process typically starts from picking up a unit from bin (shelving area) when an order is attached to Fulfillment Centre (FC). This is followed by packing of the shipment units in specific process paths using the recommended carton/box/paper mailers along with p-slip and then it is slammed where shipment label is affixed to the shipment. Thereafter it is sent to FC Dock for shipping it from FC to Sort Centre (SC)/Last Mile (LM).

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Bachelor's degree
• Experience with Excel

Preferred Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.