Team Leader International Inbound Sales & Customer Success BPO Gurgaon

Creative Indians; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Creative Indians in Pune/Bangalore is seeking a Team Leader for International Voice Customer Support. You will guide a shift-based inbound voice team, ensure service levels, coaching, and escalation handling for global clients.

The ideal candidate has 1+ years as a Team Leader in International Sales & Customer Success, strong KPI mindset, and hands-on experience with voice processes. US rotations are part of the schedule, with flexibility to work across locations.

Qualifications

• Minimum 1+ year as a Team Leader in International Sales & Customer Success.
• Experience with international voice processes and KPI-driven management.
• Willing to handle US rotational shifts.

Responsibilities

• Lead and mentor an international voice support team.
• Ensure SLA/KPI targets are met and coach agents.
• Coordinate with sales and customer success stakeholders.

Skills

Team leadership

Voice process

KPI tracking

Cross-functional coordination

Job description

Team Leader International Voice Customer Support Process Pune Banglore

Need Team Leader Voice process from International Inbound Sales process.

Must have Min 1+yrs exp as a Team Leader from International Sales & Customer Success.

Well Versed with Voice process KPI's & Team handling skills.

US Rotational Shifts

Skills highlighted with ‘‘ are preferred keyskills

4-9 Yrs