Lead, Revenue Assurance

WeWork Inc.; Bengaluru; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

WeWork India is seeking a dynamic leader to oversee outbound billing and collections, acting as the strategic bridge between daily finance operations, pricing strategy, and future system automations. This role requires a data-driven professional who can manage a specialized team and enforce debt recovery SLAs.

You will translate operational data into actionable insights, design dashboards with BI and tech teams, and drive process improvements to strengthen cash flow while ensuring compliance

Qualifications

• 6-8 years of experience in finance operations, billing, collections, or a comparable leadership role.
• Strong expertise in debt recovery processes, SLA enforcement, and financial compliance.
• Advanced proficiency in SQL and Excel for operational data analysis and reporting.
• Experience with ERP systems and financial automation tools.
• Familiarity with BI platforms (Tableau, Power BI) for translating data into actionable insights.

Responsibilities

• Lead and mentor the billing and collections team, setting KPIs and enforcing debt recovery SLAs.
• Serve as senior escalation point for client and internal billing disputes.
• Oversee daily billing operations, ensuring accuracy and contract compliance.
• Coordinate with Sales, Customer Service, and Finance to reconcile billing discrepancies.
• Participate in month-end/year-end close and revenue reconciliations.

Skills

SQL

Excel

BI tools

Team leadership

Stakeholder communication

Cross-functional collaboration

Tools

ERP systems

Financial automation tools

Job description

About us

WeWork India is the country’s leading flexible workspace provider that offers a personalizedexperience to different types of professionals with varied needs through its innovative andcustomized offerings. WeWork India serves as a vibrant hub for a multifaceted community,bringing together innovators, visionaries, dreamers, and high achievers. It is a collaborativeenvironment designed for mutual inspiration and the collective pursuit of excellence.WeWork India, run by the Embassy Group, commenced operations in 2017. Currently, it has105,000+ members in 70+ locations across eight cities in India – Bengaluru, Chennai,Mumbai, Gurugram, Noida, Delhi, Hyderabad, and Pune. Its portfolio comprises small andmedium enterprises, start-ups, large businesses, freelancers, etc. Our mission is focused onempowering tomorrow’s world of work through achieving Excellence in Execution.

About the role

We are seeking a dynamic leader to oversee our outbound billing and collections operationswhile acting as the strategic bridge between daily finance operations, pricing strategy, andfuture system automations. This role requires a data-driven professional who can manage aspecialized team, enforce strict debt recovery SLAs, and translate raw operational data intoactionable business intelligence to prepare the department for upcoming financialtechnology rollouts.

Key Responsibilities

• Lead and mentor the billing and collections team, setting clear KPIs and ensuringstrict adherence to debt recovery SLAs and enforcement gates — including service
  deactivation or legal notices, executed per company policy
• Serve as the senior escalation point for critical client and internal billing disputes
• Oversee daily billing operations, ensuring accuracy and compliance with clientcontracts and service agreements
• Coordinate cross-functionally with Sales, Customer Service, and Corporate Finance toreconcile billing discrepancies
• Participate in month-end and year-end close activities, including periodic revenuereconciliations to identify and mitigate financial leakage
• Monitor and optimize cash flow, minimizing delinquency and maximizing recoveryrates
• Act as the strategic link between finance operations, pricing strategy, and systemautomation initiatives, translating operational data into structured insights forleadership
• Partner with BI and technology teams to design dashboards and reportingframeworks that track billing efficiency, collections effectiveness, and compliance
• Identify and implement process improvements, and document workflows into robustSOPs to reduce reliance on undocumented processes
• Serve as cross-functional backup for broader finance and contract teams, protectingSLAs during volume spikes or staff absences

Experience and qualifications

• 6-8 years of professional experience in finance operations, billing, collections, or acomparable leadership role.
• Strong expertise in debt recovery processes, SLA enforcement, and financialcompliance.
• Advanced proficiency in SQL and Excel for operational data analysis and reporting.
• Experience with ERP systems and financial automation tools.
• Familiarity with BI platforms (e.g., Tableau, Power BI) for translating data intoactionable insights.
• Skilled in team management, stakeholder communication, and cross-functionalcollaboration.
• Excellent communication skills with the ability to bridge operational finance andstrategic business needs.