Team Lead- BFSI

3 Point Human Capital; Chennai District, Delhi, Mumbai; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

3 Point Human Capital invites applications for a Team Lead position in BFSI operations. You will lead and manage a team to achieve business and operational targets, monitor performance, and address customer/client escalations to ensure timely resolution.

The ideal candidate has 3+ years of BFSI experience, prior team-handling experience, and strong communication and interpersonal skills. You should be target-oriented with solid problem-solving abilities and experience across Banking, NBFC,

Qualifications

• 3+ years of relevant BFSI experience
• Prior team-handling/Team Lead experience preferred
• Strong communication and interpersonal skills
• Target-oriented with good problem-solving abilities
• Experience in Banking, NBFC, Insurance, Collections, Lending, or related BFSI operations preferred

Responsibilities

• Lead and manage a team to achieve business/operational targets
• Monitor team performance, productivity, and daily activities
• Handle customer/client escalations and ensure timely resolution
• Drive process adherence, quality, and productivity
• Conduct team reviews, coaching, and performance monitoring
• Prepare and share MIS/reports with management

Skills

Team leadership

Communication skills

Interpersonal skills

Problem solving

BFSI domain experience

Job description

Team Lead Key Responsibilities:

• Lead and manage a team to achieve business/operational targets
• Monitor team performance, productivity, and daily activities
• Handle customer/client escalations and ensure timely resolution
• Drive process adherence, quality, and productivity
• Conduct team reviews, coaching, and performance monitoring
• Prepare and share MIS/reports with management

Candidate Profile:

• 3+ years of relevant BFSI experience
• Prior team-handling/Team Lead experience preferred
• Strong communication and interpersonal skills
• Target-oriented with good problem-solving abilities
• Experience in Banking, NBFC, Insurance, Collections, Lending, or related BFSI operations preferred