Team Lead - B2C Sales

HexaHealth; Gurugram District; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

HexaHealth is seeking a Team Lead - Patient Care Specialist in Gurugram to oversee and mentor a team of patient care and sales specialists, ensuring excellent patient engagement and guidance throughout the healthcare journey.

You will drive performance, provide coaching, optimize processes, and motivate the team to achieve patient satisfaction and sales goals, with a rotational shift and six working days per week.

Qualifications

• 3–6 years of experience in healthcare / customer-facing roles, with at least 2 years in a team leadership position.
• Graduation in any field is acceptable.
• Strong leadership, communication, and analytical skills are essential.

Responsabilités

• Guide, coach, and motivate a team of patient care and sales specialists.
• Track team performance metrics and implement improvement strategies.
• Oversee patient engagement, counseling, and seamless support throughout the patient journey.
• Drive sales targets while maintaining high standards of patient service.
• Streamline workflows and generate regular performance reports.

Connaissances

Leadership & mentoring

Communication

Sales target orientation

Problem solving

Multitasking

Formation

Any Graduate

Description du poste

Job Title: Team Lead - Patient Care Specialist

Location: Sector - 14, Gurugram

Experience: 3-6 Years (Minimum 2 years as a Team Leader)

Working Days: 6

Shift & Week-off: Rotational

Qualifications: Any Graduate

Position Overview:

We’re looking for a Team Lead - Patient Care Specialist at HexaHealth, you will oversee and mentor a team of patient care and sales specialists, ensuring seamless patient engagement and guidance throughout their healthcare journey. You will drive performance, provide coaching, optimize processes, and motivate the team to achieve both patient satisfaction and sales targets.

Key Responsibilities:

• Team Management & Mentoring: Guide, coach, and motivate a team of patient care and sales specialists to achieve individual and team goals.
• Performance Monitoring: Track team performance metrics, identify gaps, and implement strategies to improve efficiency and outcomes.
• Patient Engagement Oversight: Ensure the team provides seamless support, counseling, and guidance to patients throughout their healthcare journey.
• Sales & Revenue Management: Drive the team to achieve sales targets while maintaining high standards of patient service.
• Process Optimization & Reporting: Streamline workflows, ensure adherence to HexaHealth protocols, and generate regular performance and progress reports.

Skills we seek:

• Strong leadership and mentoring skills to guide and motivate a high-performing team.
• Excellent communication and interpersonal skills for patient engagement and team coordination.
• Result-driven mindset with the ability to achieve sales targets and operational goals.
• Analytical and problem-solving abilities to monitor performance and optimize processes.
• Ability to manage multiple priorities, ensure process adherence, and drive efficiency.

About HexaHealth:

At HexaHealth, we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.