Patient Care Specialist (BDS, BAMS, BHMS)

HexaHealth; Gurugram District; On-site; INR 260,000 - 380,000; Full time

Job summary

HexaHealth is seeking an Executive - Patient Care Specialist to connect with patients, counsel them, and guide them through their surgical journey.

You will coordinate consultations with doctors and hospitals, explain HexaHealth services, assess patient needs, and support patients at every stage while helping grow revenue and conversions.

Qualifications

• Bachelor-level medical degrees or equivalent required.
• Experience in patient-facing roles desirable.

Responsibilities

• Conduct structured discussions explaining HexaHealth's specialized services to ensure patients understand the benefits and support available for high-acuity care.
• Assess patient health profiles to recommend suitable specialists and hospitals, coordinating their consultation and ongoing treatment journey.
• Review and explain patient reports confidently, clarifying treatment options and addressing patient concerns.
• Guide patients through each stage of their healthcare process, offering empathetic support and resolving queries to ensure a positive experience.
• Develop strong connections with hospital networks and doctors to deepen expertise and provide well-informed patient support.
• Drive patient engagement effectively, contributing to conversion rates and revenue growth by supporting well-informed healthcare decisions.

Skills

Patient engagement

Multitasking

Problem solving

Flexibility

Education

BDS

BAMS

BHMS

Job description

Job Title: Executive - Patient Care Specialist

Location: Sector - 14, Gurugram

Experience: 0-2 Years

Working Days: 6

Shift & Week-off: Rotational

Qualifications: BDS, BAMS, BHMS

Position Overview:

At HexaHealth, we are hiring an Executive - Patient Care Specialist who will connect with patients, counsel them, and guide them throughout their surgical journey. The role involves advising patients about HexaHealth services, understanding their needs, coordinating consultations with the right doctors and hospitals, and directly contributing to revenue generation.

What Our Expectations Are:

• Patient-centric attitude
• Ability to handle multiple tasks effectively
• Proactive & determined mindset
• Strong problem-solving skills
• Flexibility & Adaptability

What You Will Do:

As Patient Care Specialist, you will serve as a crucial link between the company and our patients. Your primary responsibilities will include:

• Patient Engagement & Education:- Conduct structured discussions, clearly explaining HexaHealth's specialized services to ensure patients understand the benefits and support available for high-acuity care.
• Personalized Recommendations:- Assess patient health profiles to recommend suitable specialists and hospitals, coordinating their consultation and ongoing treatment journey.
• Medical Report Guidance:- Review and explain patient reports confidently, using your knowledge to clarify treatment options and address patient concerns.
• Continuous Patient Support:- Guide patients through each stage of their healthcare process, offering empathetic support and resolving queries to ensure a positive experience.
• Building Healthcare Partnerships:- Develop strong connections with hospital network & doctors to deepen your expertise, allowing you to offer well-informed patient support.
• Revenue & Patient Conversion Impact:- Drive patient engagement effectively, contributing to conversion rates and revenue growth by supporting well-informed healthcare decisions.

About HexaHealth:

At HexaHealth, we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.