Sales Executive

Vianam Healthtech; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

HexaHealth is hiring an Executive - Patient Care Specialist in Sector-14, Gurugram. You will connect with patients, counsel them, and guide them through their surgical journey, advising on HexaHealth services and coordinating consultations.

The role involves understanding patient needs, arranging doctor and hospital consultations, and contributing to revenue generation through effective case management and conversions.

Qualifications

• Strong communication and interpersonal skills to engage and counsel patients.
• Empathy to handle sensitive situations.
• Quick problem-solving skills to address patient concerns and provide suitable solutions.
• Good coordination and time-management skills to manage multiple cases efficiently.

Responsibilities

• Engage with patients at the first contact to build trust and establish clear communication.
• Analyze the patient's medical condition and preferences to determine how HexaHealth can best support them.
• Recommend suitable doctors and hospitals and arrange consultations based on patient needs.
• Coordinate the complete patient journey from consultation to surgery with timely updates and support.
• Drive conversions by effectively closing patient cases and contributing to revenue and growth.

Skills

Communication skills

Empathy

Problem-solving

Time management

Lead conversion

Education

Any Graduate

Job description

Job Title: Executive - Patient Care Specialist
Location: Sector - 14, Gurugram
Experience: 1-5 Years
Working Days: 6
Shift & Week-off: Rotational
Qualifications: Any Graduate

Position Overview

At HexaHealth, we are hiring an Executive - Patient Care Specialist who will connect with patients, counsel them, and guide them throughout their surgical journey. The role involves advising patients about HexaHealth services, understanding their needs, coordinating consultations with the right doctors and hospitals, and directly contributing to revenue generation.

Key Responsibilities

• Patient Engagement: Connect with patients at the first point of contact to build trust, understand their concerns, and establish clear communication.
• Medical & Service Assessment: Analyze the patient's medical condition, preferences, and background to determine how HexaHealth can best support them.
• Treatment & Hospital Guidance: Recommend the most suitable doctors and hospitals, and arrange consultations based on the patient's specific needs.
• End-to-End Case Management: Coordinate the complete patient journey from consultation to surgery ensuring timely updates and continuous support.
• Business & Revenue Impact: Drive conversions by effectively closing patient cases and contributing directly to revenue and organizational growth.

Skills we seek

• Strong communication and interpersonal skills to engage and counsel patients effectively.
• Patient-first mindset with empathy to handle sensitive situations.
• Quick problem-solving skills to address patient concerns and provide suitable solutions.
• Good coordination and time-management skills to manage multiple cases efficiently.
• Result-driven attitude with the ability to convert leads into successful outcomes.

About Hexa Health

At HexaHealth, we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.

Website Link: https://www.hexahealth.com/

LinkedIn Link: https://www.linkedin.com/company/hexahealth/

Careers Page Link: https://www.hexahealth.com/careers