Team Lead - BD Support

Gus Education (India) Llp; India; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Night shift allowance

Cab facilities

Medical insurance

Leave policy

Job summary

GUS Education India (GEI) seeks a Team Leader in the ArdenBD Team to coordinate application support and admissions processes, ensuring smooth operations and high service levels.

You will lead a team, mentor specialists, and liaise with admissions and business development, while managing escalations and improving processes for a robust student journey.

Qualifications

• Bachelor's degree in a related field.
• Hands on experience with UK Universities Admissions Process.
• Experience in higher education or related field preferred.
• Experience of dealing with confidential and sensitive information.

Responsibilities

• Lead, mentor, and supervise Specialists and Senior Associates to maintain service quality.
• Oversee end‑to‑end admissions processing ensuring accuracy and SLA adherence.
• Establish quality control mechanisms; conduct audits and implement corrective actions.
• Act as primary operational contact for Admissions, BD teams, and Onshore stakeholders.
• Identify operational inefficiencies and drive continuous improvement, including automation opportunities.
• Review dashboards and performance metrics; report insights to management.
• Support onboarding and training of new team members; manage complex cases and escalations.

Skills

Communication

MS Office

CRM software

Sharepoint

Education

Bachelor's degree in a related field

Job description

Graduation/Equivalent Course

Working Language

Job Description

People Manager

JOB DESCRIPTION

Job Title

Date

17 th February 2026

Function

Student Support

Manager

Reporting To

Manager

JD Approved by

Brand

Work Location

About GUS Education India(GEI)

• GUS Education India (GEI) is a service wing of Global UniversitySystems (GUS) based in Europe. In India, we are a full-service digitalmarketing agency that delivers scalable online marketing services to GlobalUniversity Systems’ and its associated brands.
• As a frontrunner in building digital eminence for a fleet of academicbrands, GUS Education India is a rapidly growing organization that believesin achieving success through innovation.

Natureof The Job

• As a Team Leader within the ArdenBD Team, the primary responsibility is to oversee and coordinate thevarious activities related to application support, working closely withadmissions teams ensuring the smooth operation of processes, and leading ateam to provide exceptional service.
• The Team Leader will act as a point of contact for both BD’s and Admission team, fostering a positive andsupportive environment .

Note -

This is a work from office role, which is a mid-shift starting from UK 8AM -5 PM

Key Accountability

Actions

TeamLeadership & People Management

• Lead, mentor, and superviseSpecialists and Senior Associates.
• Allocate workloads, monitorproductivity, conduct regular performance reviews, and provide coaching to improve individual and team performance.

OperationalDelivery Management

• Oversee end-to-endapplication processing to ensure accuracy, compliance, and SLA adherence.
• Monitor daily operations andproactively resolve workflow bottlenecks.

QualityAssurance & Compliance

• Establish quality controlmechanisms to maintain nil-error processing standards.
• Conduct periodic audits andimplement corrective and preventive actions.

StakeholderManagement

• Act as the primaryoperational contact for Admissions, Business Development teams, and Onshorestakeholders.
• Manage escalations and ensuretimely resolution.

ProcessImprovement & Automation

• Identify operationalinefficiencies and drive continuous improvement initiatives.
• Recommend automation,standardization, and best practices to enhance productivity.

Reporting& Performance Tracking

• Review operationaldashboards, analyze performance metrics, and present insights to management.
• Ensure accurate reporting onpipelines, deposits, and operational KPIs.

Training& Capability Development

• Support onboarding andtraining of new team members.
• Ensure continuous skillenhancement aligned with evolving business requirements.
• Manage complex cases andoperational risks.
• Escalate critical issuesappropriately while ensuring minimal business impact.
• Work closely with Studentsupport team, Admissions team, andinternal departments to ensure seamless student journey and operationalalignment.

Qualification

• Bachelor's degree in arelated field

Skills

• Excellentwritten and oral Communication skills, focused on the needs of the audience
• Abilityto effectively use MS Office suite (particularly Word, Excel and Outlook).
• Proficientin Microsoft Office and CRM software and Sharepoint

Behavioural

• Able to work co-operatively as part of a widerteam.
• Able to manage own time effectively to meettight deadlines and manage conflicting priorities.
• Able to provide a high level of service,support and advice to students, staff, and visitors.
• Polite, helpful, and positive attitude.
• Strong soft skills including empathy, problemsolving, communication
• Meticulous attention to detail.
• Able to deal calmly with difficult situations.
• Ability to handle sensitive matters withconfidentiality and discretion.
• Able tocommunicate effectively orally and in writing and with a wide range ofpeople.

RelevantExperience

• Hands on experience with UK UniversitiesAdmissions Process.
• Knowledge of financial aid and scholarshipopportunities.
• Experience in higher education or a relatedfield is preferred. Context.
• Experience of dealing supportively withchallenging customers, including those who are unhappy and/or distressed.
• Relevant experience in the provision of high-qualitycustomer service.
• Experience of working with complex processesin a busy office environment.
• Experience ofdealing with confidential and sensitive information.

GUS Values

• GEI is an equal opportunity employer andencourages applicants from diverse backgrounds to apply.
• There is anexpectation that employees will maintain the values of the Group and willcomply with the code of conduct as well as equality, diversity, health,safety policies of the company.
• At GUS Education India, GEI we want employeesto feel comfortable, bringing their passion, creativity, and individuality towork. We truly believe that diverse culture, backgrounds, and experiencesdrive innovation.
• The company offers comprehensive medicalinsurance to its employees, which include hospitalization, accidentalinsurance, term insurance and Gratuity, which is over and above thecompensation. Considering that this role is for night shift, we provideadditional competitive night shift allowance for all days worked.
• To make the daily commute easier, safe, andless stressful, company provides cab facilities to its employees to and fromthe workplace within the Greater Hyderabad Municipal Corporation limits.
• Companyacknowledges the importance of mental and physical well-being and the needfor rest and relaxation. Workdays are Monday to Friday and a comprehensiveleave package for employee well-being is offered, which include 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totalling to 45 days’time off in a year.