Team Lead, Air and Rail haul

Amazon Inc.; Surat; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Amazon is seeking a Team Lead for Air Haul and Rail Haul operations in Surat, India. The role focuses on managing a shift, driving performance metrics, and coordinating with external carriers and internal departments to ensure smooth operations.

The candidate should have experience in logistics or warehousing, strong English communication, and proficiency with MS Office tools. Day and night shifts at DFC nodes/rail nodes are possible.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor's degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.

Responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed.

Skills

Customer-facing

Logistics

Warehousing

Data reporting

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead Air haul and Rail Haul

Team Leader is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

For rail-haul operations candidate need to work from the DFC Station, Rail nodes were dynamic operations are required.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.

Developing and/or referring to performance metrics to drive team performance and business results.

Identifying the business impact of trends and making data backed decisions.

Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)

Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.

Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

• Readiness to work in Day and Night shift at DFC nodes/Rail nodes/Airport CUT terminals.

Key job responsibilities

Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.

Developing and/or referring to performance metrics to drive team performance and business results.

Identifying the business impact of trends and making data backed decisions.

Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)

Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.

Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

A day in the life

Managing a shift, identifying opportunities to improve team performance and owning associated change management.

Developing and/or referring to performance metrics to drive team performance and business results.

Identifying the business impact of trends and making data backed decisions.

Communicating with external customers (Carriers, Vendors) and internal customers (Finance, Ops Excellence, Fulfillment Centers)

Escalating problems or variances in the information and data to the relevant owners and following till resolutions.

Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Readiness to work in Day and Night shift at DFC nodes/Rail nodes/Airport CUT terminals.

About the team

This role will be part of a 7 membered team which takes care of Air and Rail operations for West. All job roles will be reporting to the Regional Manager.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

• Experience with Excel

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