Team Lead, Air and Rail haul

Amazon; Surat; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Amazon – where builders can build! We’re seeking a smart, customer-obsessed innovator to join our Operations Team in Gujarat.

The Team Lead for Air haul and Rail Haul will manage a shift, drive performance metrics, and coordinate with carriers, vendors, and internal teams to ensure smooth operations and timely problem resolution. The role requires readiness to work day and night shifts at DFC/Rail/airport terminals, with a focus on process improvements and data-backed decision making.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor's degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.

Responsibilities

• Managing a shift, identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Skills

Customer-facing

English fluency

Communication

Education

Bachelor's degree

Tools

SQL

Access

Excel

Microsoft Office

Job description

Description
Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Description
Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team
Purview of a Team Lead Air haul and Rail Haul
Team Leader is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
For rail-haul operations candidate need to work from the DFC Station, Rail nodes were dynamic operations are required.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Readiness to work in Day and Night shift at DFC nodes/Rail nodes/Airport CUT terminals.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

A day in the life

• Managing a shift, identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following till resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Readiness to work in Day and Night shift at DFC nodes/Rail nodes/Airport CUT terminals.
About The Team
This role will be part of a 7 membered team which takes care of Air and Rail operations for West. All job roles will be reporting to the Regional Manager.
Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

• Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - ASSPL - Gujarat - D34
Job ID: A10570161