Team Lead-Admissions

PinnacleU; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PinnacleU is seeking a Team Lead – Admissions to head our admissions counselling team for the Undergraduate Programme in Gurugram. You will manage Admission Counsellors, drive the admissions funnel from lead to enrolment, and ensure a high-quality experience for applicants and parents.

The ideal candidate brings 5+ years in admissions or education sales, strong people-management, and a data-driven approach to performance management. MBA/PGDM or equivalent postgraduate qualification is preferred.

Qualifications

• MBA/PGDM or relevant postgraduate qualification preferred.
• 5+ years of experience in admissions, education sales, inside sales, or a similar role.
• Experience managing a team of Admission Counsellors/Sales Counsellors; strong funnel management.

Responsibilities

• Lead, manage, and mentor a team of Admission Counsellors.
• Own the admissions funnel from lead qualification to application and final enrolment.
• Set and monitor individual and team-level admissions and conversion targets.
• Track key funnel metrics and identify areas for improvement.
• Conduct regular performance reviews, coaching sessions, and training for counsellors.
• Develop strategies to improve lead engagement, counselling quality, follow-ups, and conversions.
• Work closely with Marketing and other internal teams to ensure effective lead management.
• Analyse daily, weekly, and monthly performance and provide actionable insights to leadership.
• Ensure consistent and high-quality counselling for prospective students and parents.
• Handle escalations and support counsellors in complex student/parent conversations.
• Identify process gaps and implement initiatives to improve team productivity and conversion rates.
• Maintain a strong focus on achieving admissions targets while ensuring a positive candidate experience.

Skills

People management

Data-driven

Analytical

Communication

Negotiation

Stakeholder management

Education

MBA/PGDM or relevant postgraduate qualification

Job description

We are looking for a Team Lead – Admissions to lead our admissions counselling team for the Undergraduate Programme. The role will be responsible for managing a team of Admission Counsellors, driving the admissions funnel, improving conversion performance, and ensuring a high-quality experience for prospective students and parents. The ideal candidate should have strong people-management skills, a data-driven approach to sales and funnel management, and experience in high-ticket education/admissions sales.

Key Responsibilities:

• Lead, manage, and mentor a team of Admission Counsellors.
• Own the admissions funnel from lead qualification to application and final enrolment.
• Set and monitor individual and team-level admissions and conversion targets.
• Track key funnel metrics and identify areas for improvement.
• Conduct regular performance reviews, coaching sessions, and training for counsellors.
• Develop strategies to improve lead engagement, counselling quality, follow-ups, and conversions.
• Work closely with Marketing and other internal teams to ensure effective lead management.
• Analyse daily, weekly, and monthly performance and provide actionable insights to leadership.
• Ensure consistent and high-quality counselling for prospective students and parents.
• Handle escalations and support counsellors in complex student/parent conversations.
• Identify process gaps and implement initiatives to improve team productivity and conversion rates.
• Maintain a strong focus on achieving admissions targets while ensuring a positive candidate experience.
• 5+ years of experience in admissions, education sales, inside sales, or a similar role.
• Prior experience managing a team of Admission Counsellors/Sales Counsellors.
• Proven experience in high-ticket education sales and admissions conversion.
• Strong understanding of admissions/sales funnels and conversion metrics.
• Strong data-driven and analytical approach to performance management.
• Excellent communication, counselling, negotiation, and stakeholder-management skills.
• Strong coaching and people-management capabilities.
• Ability to work in a fast-paced, target-driven environment.
• Experience with leading EdTech companies, universities, or premium education institutions is preferred.
• Experience handling students and parents will be an added advantage.
• MBA/PGDM or a relevant postgraduate qualification is preferred.