Team Lead

Amazon; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Amazon in Pune is seeking a Team Lead for its Delivery center to oversee shift operations and assist the DC manager with performance management and execution of the operational plan.

The role requires coordinating delivery processes from delivery stations to customer addresses, ensuring adequate bandwidth during peak times and driving continuous process improvements to boost delivery performance.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Fluent in English (read, write, and speak).
• Proficient with MS Office tools (Excel, Word, Outlook).

Responsibilities

• Understand business issues in Transportation operations and identify improvement areas.
• Map requirements, analyze workflows, and prepare functional specs.
• Develop and report performance metrics, executive updates, forecasting, budgeting and analysis.
• Deep dive into industry practices and apply solutions to problems.
• Design and rollout enterprise-wide programs around performance and cycle time improvements.

Skills

Strong execution

Decision making

Ambiguity navigation

Customer focus

Microsoft Office proficiency

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Title: Team Lead

Location: Pune

Essential Functions

Working with the Center manager to ensure smooth function of the Amazon transportation operations in Pune.

• Executing the delivery process from delivery station to customer address.

Ensure enough bandwidth in delivery team to ensure peak time delivery management.

Continuously improve the delivery process and attain a sustained level of delivery performance improvement.

Essential Skills

• Strong execution skills, Action oriented, go getter.
• Resourceful to identify the way to get things done using limited resources.
• Ability to navigate ambiguity and drive clarity for the team in evolving situations.
• Ability to work in a customer‑obsessed, fast‑paced environment that fosters high ownership and quick decision‑making.

Typical Responsibilities Will Include

• Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement
• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
• Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
• Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.,

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

• Experience with Excel

Additional Information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Maharashtra - C32.

Job ID: A10447632.