Team Lead

Guidehouse; Chennai District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Guidehouse is seeking an experienced Team Lead for AML/Financial Crime Operations in Chennai/Hyderabad. The role oversees a floor of investigators, allocates work, ensures SLA adherence, and drives QA improvements.

You will mentor analysts, review cases, and support SAR/STR filings while coordinating with client stakeholders. The ideal candidate has 8+ years in AML/CF, hands-on TMS experience, and exposure to Actimize or similar platforms.

Qualifications

• Minimum 8+ years of experience in AML, financial crime, or BFSI BPO.
• Currently in a Team Lead role with on-ground team ownership.
• Experience with TMS alert reviews, escalation, and QA feedback.

Responsibilities

• Lead AML/TMS investigators on the floor with daily work allocation.
• Oversee end-to-end transaction monitoring, red flags, and SAR/STR prep.
• Prepare daily/weekly MIS, dashboards, and client updates.
• Coach analysts through QA findings and calibration sessions.
• Serve as first point of contact for escalations and process queries.

Skills

Team Lead

AML

Transaction Monitoring

KYC/CDD/EDD

QA

Coaching

MIS Reporting

SLA/TAT Adherence

Tools

Actimize

SAS AML

Verafin

Oracle FCCM

NICE Actimize

Job description

## Team LeadApply: IN - Chennai: IN - Hyderabad: Full time: Posted Today: 45002**Job Family:**GIC Process (India)**Travel Required:**None**Clearance Required:**None**What You Will Do:*** Lead a team of AML/TMS investigators on the floor, manage daily work allocation, queue prioritization, shift adherence, productivity tracking, and real-time support for operational issues* Oversee end-to-end transaction monitoring alert reviews, including customer profile assessment, transactional behavior analysis, red-flag identification, adverse media review, sanctions/PEP checks, and escalation decisioning* Support analysts on complex financial crime scenarios such as structuring, layering, rapid fund movement, unusual transaction velocity, high-risk jurisdiction exposure, mule activity, fraud-linked activity, and suspicious source/destination of funds.* Review investigation narratives, evidence packs, and escalation rationale to ensure suspicious activity is documented clearly and supports SAR/STR filing decisions where required.* Perform sample reviews, identify documentation gaps, validate alert disposition decisions, support calibration sessions, and drive corrective coaching based on QA and client feedback.* Prepare and publish daily/weekly MIS covering volumes, productivity, SLA/TAT, quality, aging, escalations, attendance, staffing, and key risk themes for supervisor/client review.* Act as the first point of contact for operational escalations, floor clarifications, process queries, and high-risk cases, ensuring timely updates to Supervisors, QA, Training, and client stakeholders.* Conduct daily huddles, case walkthroughs, feedback discussions, refresher sessions, nesting support, and performance improvement plans to build analyst capability and consistency.**What You Will Need:*** Minimum 8+ years of overall experience in AML, Financial Crime Compliance, Transaction Monitoring, KYC/CDD/EDD, fraud risk, payments, banking operations, fintech, crypto compliance, or BFSI/BPO financial crime operations.* Currently operating in a Team Lead role or equivalent, managing an on-ground team with ownership of daily production, queue management, SLA/TAT adherence, quality performance, attendance, and reporting.* Strong hands-on experience in Transaction Monitoring Systems (TMS), including alert review, investigation documentation, risk assessment, dispositioning, and escalation of potentially suspicious activity.* Experience supporting L2 investigations, SAR/STR escalation preparation, suspicious activity narrative review, and evidence-based case documentation.* Working knowledge of AML/CFT concepts, red-flag typologies, sanctions screening, PEP/high-risk customer review, source of funds/source of wealth considerations, and regulatory expectations.* Experience preparing operational dashboards, daily/weekly MIS, aging reports, productivity and quality reports, and stakeholder updates for leadership or client review.* Exposure to TMS/case management platforms such as Actimize, SAS AML, Verafin, Oracle FCCM, NICE Actimize, or equivalent tools is preferred.**What Would Be Nice To Have:*** Experience in crypto/virtual asset transaction monitoring, including exchange-related activity, wallet behavior review, on-chain/off-chain transaction context, and virtual asset red-flag typologies.* Exposure to blockchain analytics tools such as Chainalysis, TRM Labs, Elliptic, or similar investigation platforms.* Prior experience supporting client-facing reviews, audits, calibration calls, process transitions, new queue launches, or ramp-up of AML/TMS teams.* Certification or working knowledge of CAMS, ICA, CFE, FATF guidance, Travel Rule requirements, or virtual asset regulatory frameworks.