Team Lead

Jeeves Consumer Services; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Jeeves Consumer Services in Bengaluru seeks an experienced Team Leader to oversee a fleet of home appliance field technicians. You will allocate daily service calls, monitor productivity, and ensure timely installation, repair, and maintenance to meet service KPIs.

You will handle customer escalations, drive satisfaction through high-quality service, coach staff, and coordinate with operations, warehouse, and support teams while upholding safety standards.

Qualifications

• 2 years minimum experience as Team Leader/Service Supervisor/Field Ops Lead.
• Experience managing field technicians preferred.
• Strong leadership, communication, and problem-solving skills.
• Graduate or Diploma in any discipline.

Responsibilities

• Lead and manage a team of home appliance field technicians.
• Allocate daily service calls and monitor technician productivity.
• Ensure timely installation, repair, and maintenance services.
• Drive customer satisfaction by ensuring high-quality service delivery.
• Handle customer escalations and provide effective resolutions.
• Monitor team performance and achieve service KPIs.
• Coach, train, and motivate technicians to improve productivity.
• Coordinate with operations, warehouse, and customer support teams.
• Ensure compliance with company policies and safety standards.

Skills

Team Leadership

Communication

Problem Solving

Fast-paced environment

Education

Graduate or Diploma in any discipline

Job description

Key Responsibilities

• Lead and manage a team of home appliance field technicians.
• Allocate daily service calls and monitor technician productivity.
• Ensure timely installation, repair, and maintenance services.
• Drive customer satisfaction by ensuring high‑quality service delivery.
• Handle customer escalations and provide effective resolutions.
• Monitor team performance and achieve service KPIs.
• Coach, train, and motivate technicians to improve productivity.
• Coordinate with operations, warehouse, and customer support teams.
• Ensure compliance with company policies and safety standards.

Requirements

• Minimum 2 years of experience as a Team Leader, Service Supervisor, or Field Operations Lead.
• Experience managing field technicians is preferred.
• Strong leadership, communication, and problem‑solving skills.
• Ability to work in a fast‑paced service environment.
• Graduate or Diploma in any discipline.