Teaching Assistant, Academic Coordinator

Jaro Education; Mumbai Suburban; On-site; INR 350,000 - 600,000; Full time

Job summary

Jaro Education is seeking a Program Coordinator to serve as the primary contact for students, ensuring a smooth learning experience by managing non-academic support and coordinating with internal teams and the institute.

The role requires strong communication, time management, and meticulous coordination to support session logistics, LMS materials, attendance and fee tracking, and timely problem resolution.

Qualifications

• Strong interpersonal and verbal/written communication skills.
• Ability to manage time effectively and multitask under pressure.
• Proficiency in Excel and Google Sheets.
• Strong coordination skills with attention to detail and follow-through.

Responsibilities

• Provide guidance and support to students for non-academic queries.
• Act as a liaison between students and university departments to resolve academic concerns.
• Ensure timely upload of session links, schedules, announcements, recordings, and study material on the LMS.
• Collect and consolidate student feedback through Google Forms, calls, and email.
• Proactively gather testimonials from students via calls, emails, and virtual meetings.
• Maintain accurate records of student interactions, feedback, attendance, and payment status.
• Oversee and track student fee files and ensure collections are made on time.
• Prepare and share reports related to attendance, fee payments, and student engagement.
• Handle escalations and implement retention strategies for dropout cases.
• Coordinate with the IT team and the institute for seamless execution of exams.
• Attend live sessions (including weekends) to support technical troubleshooting and resolve real-time student concerns.
• Respond to student queries received via calls and emails within defined turnaround times.
• Share orientation and session-related information through calls, emails, and SMS.

Skills

Interpersonal communication

Time management

Multitasking

Coordination

Tools

Excel

Google Sheets

Job description

Job Title: Program Coordinator

Work Days: Sunday is a working day. On weekdays, the coordinator is expected to work on days when classes, webinars, orientations, or sessions are scheduled.

Job Overview

The Program Coordinator will serve as a key point of contact for students, ensuring a smooth learning experience by handling non-academic support, coordinating with internal teams and the institute, and managing key operational responsibilities. This role is critical in ensuring student satisfaction, retention, and timely program execution.

Key Responsibilities

• Provide guidance and support to students for non-academic queries.
• Act as a liaison between students and university departments to resolve academic concerns.
• Ensure timely upload of session links, schedules, announcements, recordings, and study material on the LMS.
• Collect and consolidate student feedback through Google Forms, calls, and email.
• Proactively gather testimonials from students via calls, emails, and virtual meetings.
• Maintain accurate records of student interactions, feedback, attendance, and payment status.
• Oversee and track student fee files and ensure collections are made on time.
• Prepare and share reports related to attendance, fee payments, and student engagement.
• Handle escalations and implement retention strategies for dropout cases.
• Coordinate with the IT team and the institute for seamless execution of exams.
• Attend live sessions (including weekends) to support technical troubleshooting and resolve real-time student concerns.
• Respond to student queries received via calls and emails within defined turnaround times.
• Share orientation and session-related information through calls, emails, and SMS.

Skills & Qualifications

• Strong interpersonal and verbal/written communication skills.
• Ability to manage time effectively and multitask under pressure.
• Proficiency in Excel and Google Sheets.
• Strong coordination skills with attention to detail and follow-through.
• Prior experience in student support, academic coordination, or client servicing (preferred but not mandatory).