TCS Opportunity for ServiceNow ITOM Consultant

Tata Consultancy Services Limited; Bengaluru; In loco; INR 1.800.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

Tata Consultancy Services Limited in Bengaluru is seeking a ServiceNow specialist to lead implementation across ITSM, ITOM, HAM and SAM modules. You will drive integrations with third-party tools, enhance CMDB maturity, and guide platform governance and data strategy.

The role requires deep hands-on development with business rules, client scripts, ACLs, discovery patterns, Flow Designer, and platform configurations, plus ability to shape a scalable operating model and roadmap for customer

Competenze

• Experience in ServiceNow implementation across ITSM, ITOM, HAM, SAM modules.
• Strong knowledge in ServiceNow integrations with 3rd party tools.
• 3x ServiceNow mainline certifications preferred.
• Strong knowledge in Discovery, CSDM and CMDB maturity enhancements.
• Experience in Governance – Platform and Data.
• Experience in providing platform roadmap assessing the current situation.
• Strong knowledge in development: Business rules, script includes, client scripts, ACLs, Discovery patterns, Flow designer and platform configurations.
• Supports design and implementation of a platform operating model to achieve customer outcomes.

Mansioni

• Work on High Level Design Documentation and Technical Design Documentation and propose solutions that best suits platform capabilities.
• Capability to decide Configuration vs Customization and propose the best solution to Customer.
• Conduct continuous improvement workshops specific to CMDB with Customer to understand pain points and propose remediations.
• Build/ Propose solutions to optimize platform performance and minimize long-term technical risk
• Check the subscription/ License consumption as per the contracts.
• Provides technical evaluation of solutions against ServiceNow platform architecture, platform capabilities and best practices
• Constant focus on existing modules to bring/convert continuous service improvements to new business opportunities
• Provide expert advice for delivery and operations team post maturity assessment.

Conoscenze

ServiceNow ITSM

ServiceNow ITOM

ServiceNow HAM

ServiceNow SAM

ServiceNow Integrations

Mainline certs

CMDB

CSDM

Discovery

Governance

Platform roadmap

Business rules

Client scripts

Flow Designer

ACLs

Platform configurations

Descrizione del lavoro

• Experience in ServiceNow Implementation experience in ITSM, ITOM, HAM, SAM modules.
• Strong knowledge in ServiceNow Integrations with 3rd party tools.
• 3X ServiceNow Mainline certifications are preferred
• Strong knowledge in Discovery, CSDM and CMDB maturity enhancements
• Experience in Governance – Platform and Data
• Experience in providing platform roadmap assessing the current situation.
• Strong knowledge in ServiceNow development: Business rules, script includes, client scripts, ACLs, Discovery patterns, Flow designer and platform configurations
• Supports design and implementation of a platform operating model to achieve customer desired outcomes

Key Responsibilities*

• Work on High Level Design Documentation and Technical Design Documentation and propose solutions that best suits platform capabilities.
• Capability to decide Configuration vs Customization and propose the best solution to Customer.
• Conduct continuous improvement workshops specific to CMDB with Customer to understand the pain points and propose remediations.
• Build/ Propose solutions to optimize platform performance and minimize long-term technical risk
• Check the subscription/ License consumption as per the contracts.
• Provides technical evaluation of solutions against ServiceNow platform architecture, platform capabilities and best practices
• Constant focus on existing modules to bring/convert continuous service improvements to new business opportunities
• Provide expert advice for delivery and operations team post maturity assessment.

Note- Do not apply Freshers. and EX TCSers.