Tamil voice process

Zoho; Chennai District; Hybrid; INR 180,000 - 280,000; Full time

Job summary

TestHiring is seeking a motivated Entry-Level Tamil Voice Process Associate to join our Chennai-based Administrative & Office team. This remote role focuses on delivering excellent Tamil-speaking customer service, handling calls, and documenting interactions accurately.

Ideal candidates will be fluent in Tamil and English, have good listening and problem-solving skills, and be eager to learn in a dynamic, supportive environment. A High School Diploma is required; a Bachelor's degree is a plus.

Qualifications

• Fluency in Tamil and English, both written and verbal.
• Strong active listening and problem-solving skills.
• Willingness to work in a dynamic team environment.
• High School Diploma or equivalent; Bachelor's degree is a plus.

Responsibilities

• Handle inbound and outbound calls in Tamil with professionalism and clarity.
• Provide accurate information and resolve customer queries promptly.
• Document all customer interactions in the system.
• Escalate complex issues to the appropriate department for further assistance.
• Maintain a high level of customer satisfaction through effective communication.

Skills

Active listening

Problem solving

Communication

Teamwork

Education

High School Diploma

Bachelor's degree (preferred)

Tools

Basic computer proficiency

Job description

TestHiring is a smart online candidate evaluation platform designed for recruiters, HR teams, and hiring managers seeking efficiency, fairness, and accuracy in their hiring. With early screening via automated ranking and unbiased scoring, TestHiring helps identify top talent in less time.

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Job Description

We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Tamil Voice Process Associate. This role is based in Chennai within our Administrative & Office department. The successful candidate will be responsible for providing excellent service and support to our Tamil-speaking customers, ensuring their inquiries are resolved efficiently and professionally. This position is ideal for individuals looking to start their career in customer service, offering an opportunity to develop strong communication skills and gain valuable experience in a supportive environment. We value dedication and a willingness to learn, and we are committed to helping our team members grow professionally.

Key Responsibilities

• Handle inbound and outbound calls in Tamil with professionalism and clarity.
• Provide accurate information and resolve customer queries in a timely manner.
• Document all customer interactions and resolutions meticulously in the system.
• Escalate complex issues to the appropriate department for further assistance.
• Maintain a high level of customer satisfaction through effective communication.

Requirements

• Fluency in Tamil and English, both written and verbal.
• Strong active listening and problem-solving skills.
• Ability to empathize with customers and provide patient assistance.
• Basic computer proficiency and ability to navigate multiple systems.
• Willingness to work in a dynamic team environment.

Qualifications

• High School Diploma or equivalent; a Bachelor's degree is a plus.
• Prior customer service experience is an advantage, but not mandatory.
• Excellent interpersonal and communication skills.
• A positive attitude and a strong desire to help others.
• Ability to adapt to new processes and technologies quickly.

This is a remote position.