Hiring For Hindi Voice Process

Imarque Solutions; Chennai District; Presencial; INR 201.000 - 279.000; Jornada completa

Descripción de la vacante

Imarque Solutions in Chennai is seeking a Hindi Voice Process Executive to handle customer calls, understand requirements, provide accurate information, and resolve queries in a professional and timely manner.

The role requires 1–2 years of experience in Hindi voice support; the position is full-time at Teynampet/T.Nagar with shift 10:00 AM–7:00 PM. Fluency in Hindi and basic English are valued; MS Office knowledge is recommended.

Formación

• 1–2 years of experience in Hindi voice process
• Excellent verbal Hindi communication
• Basic English communication

Responsabilidades

• Handle inbound and/or outbound customer calls in Hindi.
• Understand customer queries and provide appropriate solutions.
• Maintain a polite, professional, and customer-focused approach.
• Record customer interactions and update details accurately in the system.
• Follow company processes, call-handling guidelines and quality standards.
• Escalate complex issues to the appropriate team when required.
• Meet assigned requirements related to call quality, productivity and customer satisfaction.
• Maintain confidentiality of customer and company information.

Conocimientos

Hindi language

Customer support

English basics

MS Office

Descripción del empleo

Job Title: Hindi Voice Process
Department: Customer Support / Operations
Employment Type: Full-time
Work Location: [Teynampet, T.Nagar]
Experience: 1 - 2 years

Job Summary

We are looking for a Hindi Voice Process Executive to handle customer calls, understand customer requirements, provide accurate information, and resolve queries in a professional and timely manner.

Role & responsibilities

• Handle inbound and/or outbound customer calls in Hindi.
• Understand customer queries and provide appropriate solutions.
• Maintain a polite, professional, and customer-focused approach.
• Record customer interactions and update details accurately in the system.
• Follow company processes, call-handling guidelines and quality standards.
• Escalate complex issues to the appropriate team when required.
• Meet assigned requirements related to call quality, productivity and customer satisfaction.
• Maintain confidentiality of customer and company information.

Preferred candidate profile

• Excellent verbal communication skills in Hindi.
• Basic communication skills in English are preferred.
• Good listening and problem-solving abilities.
• Basic computer knowledge and familiarity with MS Office

Position: CSE/TSE

Location: Teynampet, T.Nagar

Shift Timing: 10:00 AM to 7:00 PM

Weekly Off: Sunday Fixed Off/Rotational Off

Contact Person: Nanthini - HR / Madhu - HR

Contact Number: 9884033533, 9150513774