Systems Support Officer

Oceanic Catering; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Oceanic Catering is seeking an IT support specialist to provide telephone and remote assistance to users, including vessels and on-board systems. You will handle hardware, printers, desktops, and basic servers, while ensuring security policies and SLAs are met.

The role requires strong English communication, experience with AD (on-prem/Azure), Office 365, and ServiceDesk tools, plus knowledge of TCP/IP and network basics. This position is based in Mumbai with on-site duties.

Qualifications

• Strong customer-facing IT support skills and professional communication.
• Good English written and spoken communication.
• Experience with desktop, laptop, printer and basic server support.
• Familiarity with Windows 10+ and Office 365 environments.
• Hands-on with Active Directory (on-prem and Azure) and cloud services.
• Experience with ServiceDesk systems and IT security practices.

Responsibilities

• Provide telephone and remote IT support to users as part of global team.
• Monitor and update tickets in service desk system; escalate when needed.
• Support on-board systems and vessel communications; assist with hardware.
• Enforce IT security policies and procedures; adhere to SLA.
• Assist with remote office visits and general helpdesk tasks.

Skills

Interpersonal skills

English communication

Desktop/ Laptop knowledge

Printers knowledge

Servers knowledge

Windows 10+

Active Directory (On-prem & Azure)

Office 365 / Microsoft 365

TCP/IP / LAN / WAN basics

Vessel communications systems

Cisco Call Manager

ServiceDesk systems

Mobile devices support

Cloud environments

SharePoint administration

Tools

Active Directory

Azure

SharePoint

Office 365

Cisco Call Manager

ServiceDesk tool

LAN/WAN equipment

Job description

• Supporting all VGroup Business Systems , these include in house applications and off the shelf applications used by VGroup
• Strictly adhere to the policies and procedures put in place by the VGroup VMS and IT policy documents.
• Provide telephone and remote support as part of the global team and maintaining a professional manner when dealing with users and peers.
• Working with the service desk system to update users during the lifecycle of the request and resolve or **escalate** as required.
• Attending Vessels to provide IT support to the on-board systems. Provide Telephone support to Vessels.
• Supporting all aspects of hardware used within the Group.
• Enforcing the IT security policy and procedures.
• Attending remote Office Visits and providing the support required.
• Helpdesk administration as required
• Work within SLA laid down by IT management

• Good interpersonal skills and the ability to interact with end users.
• Good Communication skills are essential, English language in both written and spoken form
• A high level of knowledge of Desktops and Laptops and tablets
• A high level of Knowledge of Printers
• A moderate level of knowledge of servers
• Windows 10 and above Operating systems
• Microsoft Active Directory Administration – On prem and Azure.
• Microsoft Office all packages including O365
• A basic level of knowledge of TCP/IP , switches and LAN and WAN topologies
• A basic level of knowledge of Vessel Communications and systems.

• Cisco Call manager
• Knowledge of working on a ServiceDesk system
• Mobile devices
• Level of Competence
• Cloud based environments
• Teams calling
• SharePoint administration