Systems Support Officer

Oceanic Catering; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Oceanic Catering is seeking an IT Helpdesk/Support Technician to join a global team. You will provide telephone and remote support, manage service desk tickets, and assist onboard vessel systems with IT services.

You will troubleshoot desktops, printers, and basic network issues while ensuring security and policy compliance. You're expected to work with Windows 10+, O365, and AD (On-prem and Azure), and to communicate clearly in English.

Qualifications

• Good interpersonal skills and the ability to interact with end users.
• Good Communication skills; English language in both written and spoken form.
• A high level of knowledge of Desktops/Laptops/Tablets.
• A high level of knowledge of Printers.
• A moderate level of knowledge of servers.
• Windows 10 and above operating systems.
• Microsoft Active Directory Administration – On prem and Azure.
• Microsoft Office all packages including O365.
• Basic TCP/IP, switches, LAN/WAN topology.
• Knowledge of Vessel communications and systems.
• Cisco Call Manager proficiency.
• Experience with ServiceDesk systems.
• Mobile devices support.
• Cloud-based environments.
• Teams calling familiarity.
• SharePoint administration.

Responsibilities

• Providing telephone and remote support as part of the global team and maintaining a professional manner.
• Working with the service desk system to update users and escalate as required.
• Attending vessels to provide IT support to on-board systems and telephone support.
• Supporting all hardware within the Group.
• Enforcing IT security policy and procedures.
• Attending remote office visits and providing the support required.
• Helpdesk administration as required
• Work within SLA laid down by IT management

Skills

Interpersonal skills

Verbal & written English

Desktop/Laptop/Tablet knowledge

Printers knowledge

Servers knowledge

Windows 10+

Active Directory (On-prem & Azure)

Office 365 / Microsoft 365

TCP/IP basics

Vessel communications & systems

Cisco Call Manager

ServiceDesk software

Mobile devices support

Cloud environments

Teams calling

SharePoint administration

Tools

ServiceDesk software

SharePoint

Azure Active Directory

Cisco Call Manager

Job description

• Supporting all VGroup Business Systems , these include in house applications and off the shelf applications used by VGroup
• Strictly adhere to the policies and procedures put in place by the VGroup VMS and IT policy documents.
• Provide telephone and remote support as part of the global team and maintaining a professional manner when dealing with users and peers.
• Working with the service desk system to update users during the lifecycle of the request and resolve or **escalate** as required.
• Attending Vessels to provide IT support to the on-board systems. Provide Telephone support to Vessels.
• Supporting all aspects of hardware used within the Group.
• Enforcing the IT security policy and procedures.
• Attending remote Office Visits and providing the support required.
• Helpdesk administration as required
• Work within SLA laid down by IT management

• Good interpersonal skills and the ability to interact with end users.
• Good Communication skills are essential, English language in both written and spoken form
• A high level of knowledge of Desktops and Laptops and tablets
• A high level of Knowledge of Printers
• A moderate level of knowledge of servers
• Windows 10 and above Operating systems
• Microsoft Active Directory Administration – On prem and Azure.
• Microsoft Office all packages including O365
• A basic level of knowledge of TCP/IP , switches and LAN and WAN topologies
• A basic level of knowledge of Vessel Communications and systems.

• Cisco Call manager
• Knowledge of working on a ServiceDesk system
• Mobile devices
• Level of Competence
• Cloud based environments
• Teams calling
• SharePoint administration