Systems & Network Support Engineer

Watershed Organisation Trust (WOTR); Pune City; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Dynamic and supportive work environment

Opportunities to learn cloud technologies

Career growth exposure to IT infrastructure

Job summary

A leading non-profit organization in Pune is seeking a Systems & Network Support Engineer to provide day-to-day technical support, troubleshoot hardware and software issues, and manage cloud services. The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and familiarity with cloud platforms. This role offers opportunities for career growth in IT infrastructure.

Qualifications

• Bachelor’s Degree or Diploma in Computer Science, IT, or related field.
• 2–4 years of experience in IT support or network support.
• Strong knowledge of hardware troubleshooting.

Responsibilities

• Provide technical support for laptops, desktops, and servers.
• Diagnose and repair hardware-related issues.
• Monitor and maintain LAN connectivity.

Skills

Hardware troubleshooting

LAN knowledge

Windows OS troubleshooting

Cloud platforms

Problem-solving skills

Communication skills

Education

Bachelor’s Degree in Computer Science or related field

Tools

Microsoft 365

Google Workspace

AWS/Azure

Job description

Join to apply for the Systems & Network Support Engineer role at Watershed Organisation Trust (WOTR).

Location: Pune

Reports to: IT Manager / Head – IT & Systems

Employment Type: Full-time

Role Overview

We are looking for a skilled and proactive Systems & Network Support Engineer to provide day-to-day technical support for laptops, desktops, and servers. The role involves troubleshooting hardware and software issues, ensuring smooth LAN and cloud operations, managing backups, and supporting IT security infrastructure. The ideal candidate will have hands-on experience in system administration, end-user support, and basic network management.

Key Responsibilities

• Provide technical support for laptops, desktops, and servers including installation, configuration, and troubleshooting.
• Diagnose and repair hardware-related issues for desktops, laptops, and peripherals.
• Troubleshoot and resolve Windows OS, productivity tools, and application issues.
• Monitor and maintain LAN connectivity; provide support for routers, switches, and network devices.
• Assist with cloud service administration (e.g., Microsoft 365, Google Workspace, AWS/Azure).
• Support implementation and management of firewalls, antivirus, and endpoint security solutions.
• Ensure data safety by managing and monitoring system backups and recovery solutions.
• Maintain IT asset inventory for hardware and software resources.
• Support system upgrades, patches, and preventive maintenance.
• Document IT support activities, escalate complex issues, and ensure timely resolution.

Required Qualifications & Skills

• Bachelor’s Degree / Diploma in Computer Science, IT, or related field.
• 2–4 years of experience in IT support, system administration, or network support.
• Strong knowledge of hardware troubleshooting (desktops, laptops, servers).
• Fair understanding of LAN, switches, routers, and basic networking protocols.
• Hands-on experience with Windows OS troubleshooting.
• Exposure to cloud platforms (Microsoft 365, Google Workspace, AWS, or Azure).
• Familiarity with firewalls, antivirus, and IT security practices.
• Understanding of backup systems and disaster recovery processes.
• Good problem-solving, communication, and customer service skills.

Preferred Skills (Good to Have)

• Certifications such as CompTIA A+ / N+ / CCNA / MCSA.
• Experience with Linux environments.
• Familiarity with ITIL processes and ticketing systems.

What We Offer

• A dynamic and supportive work environment.
• Opportunities to learn and work on cloud and network technologies.
• Career growth through exposure to IT infrastructure and security systems.

How to Apply

Send your application to [e-mail] with the subject line "System Engineer / Desktop Engineer- Pune" and fill the Form: https://forms.gle/BLHKrcXxidB1C3F56