Systems Integration Senior Specialist

NTT DATA North America; Bengaluru Urban; On-site; INR 700,000 - 1,200,000; Full time

Job summary

NTT DATA, Inc. is seeking an IT professional to work from our designated India centers in Noida, Bengaluru, or Hyderabad. The role requires adherence to a 24x7 shift roster and strong collaboration with business users, IT teams, and vendors to support healthcare applications.

Key duties include incident management, monitoring, change and release support, and ensuring regulatory compliance with HIPAA and data privacy requirements. Prior LIS, HL7, and data reporting experience is essential.

Qualifications

• Experience in Healthcare Provider domain with hospital workflows and operational support.
• Ability to troubleshoot orders and results loops, connectivity and validation.
• Knowledge of accreditation requirements and QC/QA reporting.

Responsibilities

• Investigate, troubleshoot, and resolve L2/L3 incidents for healthcare applications with timely restoration.
• Monitor application health, interfaces, and batch jobs; coordinate patches and upgrades.
• Assess and validate changes through controlled release processes, including rollback planning.
• Coordinate with business users, IT teams, and vendors for issue resolution and escalations.
• Maintain knowledge articles, runbooks, and audit documentation to meet compliance standards.

Skills

LIS workflows

HL7 middleware

ISBT-128

HIPAA compliance

Troubleshooting

Data reporting

Job description

The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster.

Roles & Responsibilities:

• Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
• Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
• Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
• Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
• Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
• Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Skills Description:

• Strong understanding of LIS workflows, QC, specimen processing, analyzer interfaces
• Experience with middleware systems (ASTM/HL7), device interfaces, and autoverification
• Skills supporting blood bank systems, barcode labeling (ISBT-128), compliance (AABB, CAP)
• Ability to troubleshoot orders/results loops, connectivity, validation
• Knowledge of accreditation requirements, QC/QA reporting
• Data extraction & reporting for lab leadership and operational metrics
• Experience working with Laboratory systems like Telcor QML, AssureTemp, Phlebotomy Scheduling, iSTAT, Atellica, and other similar applications