IT Business Analyst - Laboratory Systems

Alcon Laboratories India Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Alcon Laboratories India Pvt Ltd is seeking a Mid-Level Business Analyst to support LIMS and laboratory systems. You will gather requirements, translate them into functional specs for LABVANTAGE LIMS, Empower, and Veeva, and collaborate with QC, QA, R&D, and manufacturing teams.

Responsibilities include coordinating projects with site SMEs and IT DevOps, managing vendor communications, and supporting procurement, validation, and compliance activities for Medical Devices, including 21 CFR Part 11

Qualifications

• 1–5 years experience as a Business Analyst supporting LIMS or laboratory systems.
• Hands-on LABVANTAGE LIMS, Empower and/or Veeva experience.
• Experience in Medical Devices regulated environment.
• Understanding AI capabilities and translating AI-driven use cases into business requirements.

Responsibilities

• Collaborate with laboratory teams to understand daily processes and system needs.
• Translate user needs into functional requirements for LABVANTAGE LIMS, Empower, and Veeva.
• Support change requests, enhancements, and system improvements.
• Coordinate project activities between Site SMEs, IT DevOps teams, and external vendors.
• Manage procurement, purchase orders, and invoices to track costs.
• Assist with validation and documentation to meet 21 CFR Part 11 and ISO 13485 requirements.

Skills

Communication skills

Stakeholder coordination

Documentation

Education

Bachelor’s degree in Life Sciences/Engineering/IT

Tools

LABVANTAGE LIMS

Waters Empower

Veeva

Job description

Key Responsibilities

• Business Interaction & Requirement Analysis Work closely with laboratory teams (QC, QA, R&D, Manufacturing Support) to understand their daily processes and system needs. Gather, document, and confirm business requirements in clear and simple language. Translate user needs into functional requirements for LABVANTAGE LIMS, Empower, and Veeva systems. Support change requests, enhancements, and system improvements. Ensure requirements meet Medical Device quality and compliance expectations.

• Project Coordination Coordinate project activities between Site SMEs, IT DevOps teams, and external vendors. Support project planning, timelines, and regular status updates. Organize and facilitate requirement discussions, design reviews, and UAT sessions. Track actions, risks, issues, and dependencies to keep projects on track. Support system implementations, upgrades, and stabilization activities.

• Vendor Management Act as the main point of contact for software vendors and service partners. Coordinate vendor meetings, deliverables, and timelines. Review vendor proposals, estimates, and statements of work (SOWs). Help resolve vendor-related issues and follow up on commitments.

• Procurement, Purchase Orders & Invoices Support the creation and tracking of Purchase Orders (POs). Coordinate with procurement, finance, and vendors for invoice processing. Check invoices against contracts and delivered work before approval. Track project costs and support budget monitoring.

• Compliance & Documentation (Medical Devices Focus) Support system validation activities following Medical Device regulations. Assist with documentation such as URS, functional specs, test scripts, and traceability. Ensure systems meet data integrity , 21 CFR Part 11 , and ISO 13485 requirements. Maintain accurate and up-to-date system and project documentation.

Key Requirements/Minimum Qualifications

• 1-5 years of experience as a Business Analyst supporting LIMS or laboratory systems.
• Hands-on experience with LABVANTAGE LIMS , Waters Empower , and/or Veeva.
• Strong communication skills and the ability to work with both technical and non-technical users.
• Experience working in a Medical Devices regulated environment.
• Work closely with stakeholders to support defining the scope and document integrations requirements with other QRA applications and systems.
• Understanding of AI capabilities and the ability to analyze and translate AI-driven use cases into business requirements.
• Understanding system validation, audits, and quality processes.
• Experience with vendor coordination and procurement activities (POs and invoices).
• Good organization and coordination skills.

Preferred Qualifications

• Bachelor’s degree in Life Sciences, Engineering, IT, or a related field.
• Familiarity with laboratory workflows such as sample management, testing, and results review.
• Experience supporting audits and inspections.
• Business Analysis or Project Management certification is a plus.

Work hours: 1 PM to 10 PM IST Relocation assistance: Yes

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Experience Level Mid Level