Systems Engineering SPECIALIST - MDM

NTT DATA, Inc.; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

NTT DATA, Inc. is looking for a senior advisory professional to oversee Mobile Device Management (MDM) and Endpoint Management services. This role involves designing and implementing MDM platforms, managing device estates across various operating systems, and providing expert technical support.

The ideal candidate will possess deep knowledge of Microsoft Intune and VMware Workspace ONE. Responsibilities include leading MDM migrations, troubleshooting incidents, and maintaining compliance in software distribution.

Qualifications

• Strong knowledge of MDM and UEM platforms.
• Ability to design and implement mobile device management solutions.
• Experience with Microsoft and VMware technologies.

Responsibilities

• Lead and support enterprise MDM services.
• Manage large-scale device estates.
• Provide expert technical support in MDM incidents.

Skills

Microsoft Intune

VMware Workspace ONE

Mobile Device Management (MDM)

Troubleshooting

PowerShell

SQL queries

Configuration Manager

Windows 10 imaging technology

Job description

Role Overview

This is a senior advisory role responsible for defining, governing, and stabilizing large-scale Mobile Device Management (MDM) and Endpoint Management services. The role combines deep technical authority with consulting, transition leadership, and operational oversight across enterprise customers.

Key Responsibilities

MDM / UEM Engineering & Operations

• Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE.
• Manage large-scale device estates across iOS, Android, Windows, and macOS platforms.
• Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access.
• Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization.
• Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis.
• Define MDM architecture standards, security baselines, and governance models.
• 24/7 support for any server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune.
• Advanced knowledge of Intune/SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway.
• Expert knowledge of current software: Microsoft Endpoint Manager (Config Manager, Intune).
• Interface with customer and account-based teams on projects.
• Perform complex troubleshooting activities and act as a mentor for team, providing technical insights, developing product knowledge and best practices.
• Provide 3rd-level technical support in resolving internal and customer technical issues.
• Responsible for providing configuration management services to account-focused or leveraged accounts.
• Deep knowledge in inventory management, software distribution, patch management, using Configuration Manager and Intune.
• Knowledge in infrastructure management using SCCM and co-management.
• Very sound knowledge of various imaging engines and Windows 10 imaging technology.
• Able to develop custom deployment scripts; VBS, batch, PowerShell.
• Understanding of package server, task server, and server concepts.
• Strong troubleshooting of Windows server/client and networking issues, both server-side and client-side.
• Resilient troubleshooting, able to create custom scripts for gathering inventory from clients.
• Knowledge of SCCM client management suite at all levels.
• Generate custom reports using SQL queries.
• Handle Sever 1/2 scenarios, acting as single point of escalation for all technical issues.
• Monitor and maintain high compliance rates for software distribution, workstation patching, and SCCM client health.
• Conduct regular SCCM cleanup activities and generate custom reports using SCCM reporting tools.
• Upgrade the SCCM infrastructure to ensure optimal performance and security.
• Configure boundaries, boundary groups, discovery methods, and compliance baselines.

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