Systems Engineering Advisor

TekWissen India; Bengaluru; Hybrid; INR 1,250,000 - 1,800,000; Full time

Job summary

TekWissen is seeking a mid-level Systems Engineering Advisor for our India EPM Delivery Centre in Bangalore/Noida. The role focuses on end-to-end endpoint lifecycle operations, OS deployment, patch management, and application delivery for large global enterprise clients, with responsibilities spanning SCCM/Intune and Intune-managed devices.

You will troubleshoot complex L2/L3 incidents, contribute to platform improvements, and work across US, APAC, and EMEA geographies in a hybrid setup.

Qualifications

• Experience with SCCM/ConfigMgr including OS deployment and patch management.
• Experience deploying applications with Intune and Win32 app deployment.
• Proficiency with Windows 10/11 image management, MDT, WinPE, and driver management.
• Knowledge of Azure AD hybrid configurations, conditional access, and co-management.
• Scripting in PowerShell for automation and reporting.
• Familiarity with ITSM processes (incident, problem, change management).
• Strong written and spoken English for client-facing work.

Responsibilities

• Design, build, and maintain OS deployment task sequences for global environments.
• Manage patching across endpoints using ADRs and WUfB policies.
• Package and deploy enterprise applications via SCCM/Intune; ensure license compliance.
• Maintain SCCM site health, DP replication, and Intune service health.
• Develop automation scripts for endpoint management and reporting.
• Handle L2/L3 escalations and contribute to governance calls.

Tools

SCCM/ConfigMgr (OSD)

MDT integration

Intune device management

Windows Autopilot

WUfB

PowerShell scripting

Azure AD Hybrid join

SQL/WQL queries

ITSM (ServiceNow)

Job description

Overview TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is for one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Overview TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is for one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Systems Engineering Advisor

Location: Bangalore/Noida

Work Type: Hybrid

Job Type: Full Time

Job Description

• We are seeking a skilled SCCM/Intune Engineer to join the client's India EPM Delivery Centre.
• This mid-level role involves independently managing end-to-end endpoint lifecycle operations - OS deployment, patch management, application delivery, and device compliance - for large global enterprise clients.
• The engineer will handle complex L2/L3 incidents, contribute to platform improvements, and serve as a reliable technical contributor within the client's EPM managed services practice supporting clients across US, APAC, and EMEA geographies.

Key Responsibilities

OS Deployment & Image Management

• Design, build, and maintain Windows 10/11 OSD task sequences using SCCM/MDT integration for global client environments.
• Manage WinPE boot images, driver packages, and deployment boundaries for OSD operations.
• Support OS refresh, wipe-and-reload, and in-place upgrade deployment scenarios.
• Troubleshoot OSD failures including PXE boot issues, task sequence errors, and driver conflicts.
• Contribute to Windows Autopilot profile configuration and deployment for Intune-managed devices.
• Maintain image documentation including build standards, versioning, and patch currency records.

Patch Management

• Own end-to-end patch management operations for SCCM-managed and Intune-managed endpoints across client accounts.
• Configure and manage Automatic Deployment Rules (ADRs) for monthly Microsoft Patch Tuesday cycles.
• Manage Windows Update for Business (WUfB) rings, feature update policies, and quality update deferrals in Intune.
• Perform patch impact analysis, rollback planning, and emergency patching for zero-day vulnerabilities.
• Generate and present patch compliance dashboards and exception reports to delivery leads and client stakeholders.
• Coordinate with security teams to address Qualys/vulnerability scan findings within SLA timelines.

Application & Software Management

• Manage complex application deployments using SCCM applications with detection methods, requirements, and dependencies.
• Package enterprise applications using .intunewin format and deploy via Intune with advanced targeting.
• Support software metering, asset intelligence, and license management activities in SCCM.
• Design and implement application supersedence and uninstall workflows.
• Collaborate with app packaging teams to validate and test packaged software before production deployment.

Infrastructure & Platform Management

• Monitor and maintain SCCM site server health, DP replication, and component status for client environments.
• Manage Intune connector, certificate infrastructure, and Intune service health.
• Develop PowerShell scripts for endpoint automation, reporting, and operational efficiency improvements.
• Handle L2/L3 escalations with thorough root cause analysis and permanent fix documentation.
• Participate in change management, CAB reviews, and client operational governance calls during IST business hours.

Required Skills

• Microsoft SCCM/ConfigMgr - OSD, applications, patch management, collections, and reporting (proficient)
• Microsoft Intune - device management, compliance, WUfB, Win32 app deployment, Autopilot
• Windows 10/11 image management - task sequences, WinPE, driver management, MDT integration
• Azure AD and Hybrid Azure AD join configurations, conditional access, and co-management
• PowerShell scripting for automation, reporting, and endpoint remediation
• SQL/WQL queries for SCCM inventory and compliance reporting
• ITSM operations - incident, problem, and change management (ServiceNow or equivalent)
• Strong written and spoken English for client-facing delivery and documentation

TekWissen Group is an equal opportunity employer supporting workforce diversity