Systems Engineer

Iron Mountain; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Iron Mountain is seeking a skilled Managed File Transfer Level 2 Support Engineer to join our IT team in Bangalore. You will deliver technical support for MFT and document delivery across global sites, diagnose issues, and restore operations to steady state while working with a global team.

The role requires scripting experience and collaboration with operations staff and internal partners to drive automation and improve operational efficiency.

Qualifications

• Minimum 2 years of experience in Application Support and hands-on scripting.
• Strong knowledge of file transfer protocols: SSH, SFTP, FTPS, HTTPS, and AS2; and Managed File Transfer tools.
• Experience with Windows and Linux operating systems; ability to work with enterprise problem management tools such as ServiceNow, Jira, or HP Service Manager.

Responsibilities

• Diagnose, troubleshoot, and resolve MFT systems issues; write scripts (Java, Python, or AML) to automate tasks.
• Collaborate with internal/external partners during onboarding; perform root cause analysis across large environments.
• Ensure adherence to SLAs, quality standards, and maintain installation/configuration procedures.

Skills

Application Support

Scripting

Root Cause Analysis

Problem Solving

Windows

Linux

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Jira

HP Service Manager

Job description

IND | Bangalore | Level 10, CITRINE Block, WTC-4, Bagmane World Technology Center

Full time

J0106565

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a skilled Managed File Transfer Level 2 Support Engineer to join our Information Technology team. In this role, you will be responsible for delivering technical support services for systems enabling Managed File Transfer and document delivery across global sites, diagnosing technical issues, and restoring operations to a steady state. You will join a dedicated global team that engages directly with operations staff and internal partners to drive system automation, enhance operational efficiency, and deliver reliable enterprise services.

What You’ll Do

In this role, you will:

• Responsibility 1: Diagnose, troubleshoot, and resolve Managed File Transfer systems technical issues to maintain steady-state operations, while writing custom scripts using Java, Python, or Automated Markup Language to automate system tasks and reduce reliance on break/fix teams.

• Responsibility 2: Collaborate with internal and external partners during the onboarding process and coordinate with multiple Information Technology functional departments across large enterprise environments to execute Root Cause Analysis for permanent issue resolution.

• Responsibility 3: Ensure compliance with Service Level Agreements, quality standards, and operational guidelines while maintaining installation, configuration, and system administration procedures.

What You’ll Bring

The ideal candidate will have:

• Minimum 2 years of experience in Application Support and hands-on scripting.
• Strong knowledge of file transfer protocols such as Secure Shell, Secure File Transfer Protocol, File Transfer Protocol Secure, Hypertext Transfer Protocol Secure, and Applicability Statement 2, as well as Managed File Transfer tools and Windows and Linux operating systems.
• Proven ability in problem-solving, multi-tasking across parallel tracks, executing Root Cause Analysis, and utilizing enterprise problem management tools like ServiceNow, Jira, or Hewlett Packard Service Manager.
• A Bachelor's degree or equivalent graduation degree in Information Technology, Computer Science, or a related field.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0106565