Senior Associate

Iron Mountain; Bengaluru; On-site; INR 550,000 - 900,000; Full time

Job summary

Iron Mountain is seeking an Associate – Global Industries to join our Global Industries Pod team in Bengaluru. You will execute day-to-day customer operations, manage end-to-end Salesforce case queues, and ensure high-quality resolution for our largest enterprise global accounts.

You will work with cross-functional teams to resolve issues, maintain meticulous documentation, and ensure adherence to SLAs, delivering a seamless post-sales experience for strategic clients.

Qualifications

• Must have a Bachelor’s degree in Business, Commerce, Technology or related field.
• Experience working with CRM environments and enterprise accounts is preferred.
• Proven ability to multitask and coordinate across teams.

Responsibilities

• Own and manage daily enterprise customer cases in Salesforce from creation to closure with meticulous documentation.
• Collaborate with Billing, Sales, Operations and Product Support to resolve complex issues and drive next steps.
• Ensure adherence to defined SLAs and maintain complete case notes and compliance documentation before closure.

Skills

CRM systems

Salesforce knowledge

Excel proficiency

Cross-functional collaboration

Multitasking

Education

Bachelor's degree in Business/Commerce/Technology

Tools

Salesforce

Microsoft Excel

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a detail-driven and customer-centric Associate – Global Industries to join our Global Industries Pod team. In this role, you will be responsible for executing day-to-day customer operations, managing end-to-end Salesforce case queues, and ensuring high-quality resolution for our largest enterprise global accounts.

You will join a collaborative, cross-functional team dedicated to breaking through operational bottlenecks and delivering a seamless, high-quality post-sales experience.

What You’ll Do

In this role, you will:

• Execute End-to-End Case Management: Own and process daily enterprise customer cases within Salesforce, managing order and inventory requests, billing queries, and profile updates from creation to closure with meticulous documentation.

• Collaborate with Cross-Functional Teams: Partner directly with internal departments—including Billing, Sales, Operations, and Product Support to resolve complex customer issues efficiently and proactively advance pending actions.

• Ensure Operational Compliance: Maintain strict adherence to defined Service Level Agreement timelines and queue discipline, ensuring all case notes, update trackers, and mandatory compliance documentation are completely validated before file closure.

What You’ll Bring

The ideal candidate will have:

• Strong knowledge of Customer Relationship Management environments, specifically with practical exposure to navigating Salesforce or similar ticketing systems, as well as proficiency in Microsoft Excel.

• Proven ability in operational discipline, exceptional multitasking in fast-paced environments, and strong cross-team coordination and communication skills.

• A Bachelor’s degree in Business, Commerce, Technology, or a related discipline

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0104845