Software Engineer

Iron Mountain; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Iron Mountain in Bengaluru is seeking an innovative ServiceNow Developer to join our IT team. You will design, configure, and maintain the ServiceNow platform across installed modules, build custom workflows, and accelerate Now Assist AI to drive operational efficiency.

You will collaborate with the ServiceNow Solutions Architect and cross‑functional stakeholders within an Agile environment to translate requirements into scalable platform solutions, while maintaining platform health and

Qualifications

• 3+ years of experience developing on the ServiceNow platform, with exposure to ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO.
• Strong knowledge of JavaScript, ServiceNow APIs, web services, and enterprise integration techniques.
• Proven ability in problem-solving, impact analysis, cross-functional stakeholder collaboration, and Agile development.
• Bachelor’s degree in IT or related field, plus CSA certification and ITIL understanding.

Responsibilities

• Design and implement ServiceNow custom applications, Service Catalog items, agentic workflows, and Now Assist AI to drive automation.
• Collaborate with internal teams and partners to develop APIs and integration spokes connecting ServiceNow with enterprise systems.
• Maintain platform health, perform version upgrades, and ensure compliance with standards.

Skills

ServiceNow development

JavaScript

ServiceNow APIs

Web services

Agile

Education

Bachelor’s degree in Information Technology (IT) or related field

ServiceNow CSA certification

ITIL knowledge

Job description

IND | Bangalore | Level 10, CITRINE Block, WTC-4, Bagmane World Technology Center

Full time

J0106561

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking an innovative and skilled ServiceNow Developer to join our Information Technology team.

In this role, you will be responsible for developing, configuring, and maintaining the ServiceNow platform across installed modules, building custom workflows and system integrations, and accelerating Artificial Intelligence (AI) adoption through Now Assist to enhance organizational efficiency. You will work closely with the ServiceNow Solutions Architect and cross-functional business stakeholders within a dynamic Agile environment to translate requirements into scalable platform solutions.

What You'll Do

In this role, you will:

• Design and Implement Solutions: Build, configure, and maintain ServiceNow custom applications, Service Catalog items, agentic workflows, and Now Assist Artificial Intelligence (AI) skills to drive platform automation and operational efficiency.
• Collaborate and Integrate: Partner with internal project teams, implementation partners, and business stakeholders to develop custom Application Programming Interfaces (APIs) and integration spokes that connect ServiceNow seamlessly with enterprise systems.
• Maintain Platform Health and Standards: Conduct impact analyses for platform enhancements and perform regular system version upgrades to ensure vendor compliance, maintainability, and alignment with organizational performance standards.

What You'll Bring

The ideal candidate will have:

• 3+ years of experience developing on the ServiceNow platform, with exposure to modules such as Information Technology Service Management (ITSM), Information Technology Operations Management (ITOM), Strategic Portfolio Management (SPM), Hardware Asset Management (HAM), Software Asset Management (SAM), Customer Service Management (CSM), or Services Process Optimization (SPO).
• Strong knowledge of JavaScript, ServiceNow Application Programming Interfaces (APIs), web services, and enterprise integration techniques.
• Proven ability in problem-solving, impact analysis, cross-functional stakeholder collaboration, and Agile development methodologies.
• Bachelor’s degree in Information Technology (IT) or a related technical field, alongside a ServiceNow Certified System Administrator (CSA) certification and a strong understanding of Information Technology Infrastructure Library (ITIL) principles.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0106561