Supervisor, Operations

Iron Mountain; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Iron Mountain is seeking a proactive Assistant Manager (Supervisor) to oversee RIM operations across 4–5 sites in Gurugram. You will lead an in-house team and vendors, drive service levels, and ensure compliance with processes and audits.

Ideal candidates have 10+ years in leadership, strong warehouse/RIM knowledge, and expertise with MIS reporting and Google Sheets. MBA in Operations is highly preferred for this role.

Qualifications

• 10+ years of team leadership experience, including 3–5 years across multiple operational sites.
• Strong knowledge of warehouse operations, RIM, and data-driven reporting.
• Proven analytics, vendor management, and complex project execution capabilities.
• Graduate degree is required; MBA in Operations is highly preferred.

Responsibilities

• Supervise operations across 4–5 warehouse sites, ensuring compliance with processes and audits.
• Lead a diverse team of staff and vendors to meet SLAs and Turnaround Times.
• Monitor KPIs and facility scorecards, using MIS and Google Sheets for cost reductions.
• Drive a customer-oriented culture and resolve client escalations effectively.

Skills

Team leadership

Vendor management

Analytical thinking

Project management

KPI/MIS reporting

Education

Bachelor's degree required

MBA in Operations preferred

Tools

Google Sheets

Management Information System (MIS)

Job description

IND | Gurugram | Plot No.288A, Udyog Vihar - Phase IV, Sector - 18

Full time

J0105477

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That is why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a proactive and assertive Assistant Manager (Supervisor) to join our Records and Information Management (RIM) team.

In this role, you will be responsible for supervising and managing operations across 4-5 warehouse sites, ensuring absolute compliance with established processes and statutory audit requirements. You will lead a diverse team of Operations Executives, driving a customer-oriented culture that prioritizes high-quality service delivery and operational excellence across multiple facilities.

What You'll Do

• Drive Multi-Site Operational Excellence: Oversee core Records and Information Management (RIM) activities—including retrieval, scanning, and racking- across 4-5 facilities while optimizing manpower to achieve daily productivity targets.
• Manage Performance and Reporting: Monitor Key Performance Indicators (KPIs) and facility scorecards by analyzing complex data through Management Information Systems (MIS) and Google Sheets to identify cost-reduction opportunities.
• Lead Team and Client Success: Direct a combined team of in-house staff and outsourced vendors to strictly maintain Service Level Agreements (SLAs) and Turnaround Times (TATs), while effectively resolving client escalations.

What You'll Bring

• 10+ years of experience in team leadership, with at least 3-5 years specifically managing multiple operational sites within the logistics or service industry.
• Strong knowledge of warehouse operations, Records and Information Management (RIM) specialization, and high proficiency in Google Sheets and Management Information System (MIS) reporting.
• Proven ability in analytical thinking, vendor management, and executing complex projects such as facility consolidations and migrations.
• A Graduate degree is required; a Master of Business Administration (MBA) in Operations is highly preferred.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

Requisition: J0105477