System & Technical Support Engineer

ProEmTech; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading tech solutions provider in Bengaluru is looking for a Technical Support Specialist to provide support for healthcare software platforms. Your role will involve installation, configuration, troubleshooting, and assisting hospitals and clinics with system issues. Candidates with a Diploma or Degree in Computer Science and strong problem-solving skills are encouraged to apply. You will also maintain documentation and support clients in day-to-day technical guidance.

Qualifications

• Diploma or Degree in Computer Science, Information Technology or related field.
• Basic understanding of operating systems, networking and software troubleshooting.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide technical support for healthcare software platforms including installation, configuration and troubleshooting.
• Assist hospitals and clinics in resolving system issues related to applications, servers and user access.
• Monitor system performance and ensure smooth operation of deployed healthcare systems.

Skills

Problem-solving skills

Communication skills

Attention to detail

Education

Diploma or Degree in Computer Science

Job description

Provide technical support for healthcare software platforms including installation, configuration and troubleshooting.

Responsibilities

• Provide technical support for healthcare software platforms including installation, configuration and troubleshooting
• Assist hospitals and clinics in resolving system issues related to applications, servers and user access
• Monitor system performance and ensure smooth operation of deployed healthcare systems
• Coordinate with development teams to escalate and resolve technical issues
• Support software updates, deployment processes and system maintenance activities
• Maintain documentation of technical issues, solutions and system configurations
• Assist clients with onboarding, training and day-to-day technical guidance

Requirements

• Diploma or Degree in Computer Science, Information Technology or related field
• Basic understanding of operating systems, networking and software troubleshooting
• Familiarity with databases and system administration concepts is an advantage
• Strong problem-solving skills and attention to detail
• Good communication skills when interacting with users and technical teams
• Ability to work independently while also collaborating with development teams
• Interest in healthcare technology and digital health systems