Information Technology Support Engineer

Simplify Healthcare; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

A technology solutions company in Pune is seeking an IT Support Engineer to provide technical support and manage system security. This role involves monitoring network usage, troubleshooting issues, and ensuring compliance with industry standards. Candidates should have an Associate's Degree or equivalent experience in IT Support, along with extensive computer knowledge and strong communication skills. Flexibility in schedule is required, and experience in healthcare IT is preferred.

Qualifications

• Extensive computer knowledge and experience.
• Good written and verbal communication.
• Must be open to flexible schedule/hours.

Responsibilities

• Provide technical support for users on the network and systems.
• Monitor day to day network usage.
• Fix network issues and oversee system security.
• Install software and applications.
• Set up user accounts, permissions, and passwords.

Skills

Excellent organizational skills

Oral communication skills

Written communication skills

Knowledge of Cloud environment

Knowledge of virtualization technologies

Ability to work independently

Aptitude to learn quickly

Education

Associates Degree in System Administration or IT Support

Tools

VMware

HyperV

Job description

Simplify Healthcare is dedicated to transforming the healthcare experience through innovative technology solutions.

About the Role

As a member of the Simplify Healthcare IT Support Team, the IT Support Engineer will be responsible for providing technical support for people using the network and systems. Will monitor and admin day to day network usage. Will fix network issues and oversee security of all systems.

Responsibilities

• Excellent organizational skills and oral and written communication skills.
• Willing to work in rotational shifts.
• Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives.
• Knowledge of Cloud environment, e.g. Amazon, Azure.
• Knowledge of various virtualization technologies, e.g. VMware, HyperV.
• Installing software's and applications.
• Setting up user accounts, permissions and passwords.
• Overseeing security of all systems, especially the internet.
• Installing anti-virus protection.
• Fixing network and endpoint faults.
• Technical support for people using the network and systems.
• Day to day admin and monitoring of network use.
• Planning future improvements.
• Suggesting IT solutions to business problems.
• Making sure all IT meets industry standards.

Qualifications

• Associates Degree or equivalent experience in System Administration or IT Support.

Required Skills

• Extensive computer knowledge and experience.
• Good written and verbal communication.
• Aptitude to learn quickly and perform well under pressure.
• Ability to work independently yet within company guidelines.
• Must be open to flexible schedule/hours.

Preferred Skills

• Experience with IT support in a healthcare environment.

Equal Opportunity Statement

Simplify Healthcare is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.