Info Technology Sr. Associate

NTT America, Inc.; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

NTT America, Inc. is seeking an IT support specialist to help manage healthcare applications in India. The role involves collaborating with clinicians and administrative staff, monitoring system health, and providing L1/L2 support under senior guidance.

The ideal candidate will communicate clearly with diverse stakeholders, resolve issues quickly, and contribute to testing, upgrades, and knowledge management. A proactive, detail-oriented mindset is essential for maintaining SLA performance.

Qualifications

• Basic understanding of the Healthcare Provider domain, including hospital operations and clinical workflows.
• Ability to work with physicians, nurses, technicians, and administrative staff to support day-to-day operational issues.
• Good communication and interpersonal skills with the ability to interact effectively with business users, clinical staff, and technical teams.
• Strong analytical thinking, problem-solving, and troubleshooting skills with a proactive approach to learning and issue resolution.
• Willingness to provide L1/L2 application support for healthcare systems under senior team guidance.
• Ability to monitor application health, log incidents, troubleshoot basic issues, and support SLA-driven operations.
• Basic knowledge of ITIL concepts, including Incident, Request, Problem, Change, and Release Management.
• Support application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management activities

Responsibilities

• Monitor application health and log incidents.
• Provide L1/L2 support for healthcare systems.
• Troubleshoot basic issues and contribute to SLA-driven operations.
• Assist with testing, upgrades, patch validation, and documentation.
• Create SOPs and contribute to knowledge management activities.

Skills

Healthcare domain

Stakeholder collaboration

Communication skills

Analytical thinking

L1/L2 support

Incident monitoring

ITIL basics

Testing & deployments

Job description

• Basic understanding of the Healthcare Provider domain, including hospital operations, clinical workflows, and healthcare applications.
• Ability to work with physicians, nurses, technicians, and administrative staff to support day-to-day operational issues.
• Good communication and interpersonal skills with the ability to interact effectively with business users, clinical staff, and technical teams.
• Strong analytical thinking, problem-solving, and troubleshooting skills with a proactive approach to learning and issue resolution.
• Willingness to provide L1/L2 application support for healthcare systems under senior team guidance.
• Ability to monitor application health, log incidents, troubleshoot basic issues, and support SLA-driven operations.
• Basic knowledge of ITIL concepts, including Incident, Request, Problem, Change, and Release Management.
• Support application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management activities