Application Support Engineer

Unimed Health Care; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Unimed Health Care in Hyderabad is seeking an Applications Support Engineer for Healthcare IT to install, configure, deploy, and support enterprise healthcare applications on-site at STAR Hospitals.

You will provide L2 support, manage incidents, monitor production systems, handle patches and security updates, and work with HIS vendors to optimize performance, with 24/7 on-call readiness in a healthcare environment.

Qualifications

• 24 years of hands-on experience in application support, production support, or service desk/L2 support.
• Good understanding of Application Lifecycle Management (ALM) and ITIL service management practices.
• Strong analytical and troubleshooting skills.
• Excellent communication and coordination skills.

Responsibilities

• Install, configure, deploy, and support enterprise healthcare applications.
• Provide L2 application support, incident management, troubleshooting, and resolution.
• Monitor application and production infrastructure performance and optimize system environments.
• Manage application patches, security updates, service releases, and version controls.
• Prepare and maintain configuration documents, SOPs, runbooks, and troubleshooting knowledge bases.
• Coordinate with HIS vendors for defect resolution, enhancements, and system performance tuning.
• Manage RBAC and user access in line with healthcare security and compliance requirements.
• Support database backup, recovery, and disaster recovery processes.
• Perform root-cause analysis and elevate complex technical issues to senior engineering teams.
• Participate in functional testing, regression testing, staging validation, and production releases.
• Support application integrations, data migration, system connectivity, and healthcare data exchange.
• Prepare application stability reports, SLA/KPI reports, and operational performance metrics.

Skills

Application Middleware

Databases

Operating Systems

Virtualization

Monitoring & Logging

Cloud

Containers

Healthcare Compliance

Scripting

Education

Bachelor's degree in Computer Science/IT/Systems Engineering

Job description

Hiring: Application Support Engineer Healthcare IT

Location: STAR Hospitals, Nanakramguda, Hyderabad
Experience: 24 Years
Qualification: Bachelors Degree in Computer Science / IT / Systems Engineering or related field
Shift: 24/7 Rotational Shifts
Work Mode: On-site

Key Responsibilities

• Install, configure, deploy, and support enterprise healthcare applications.
• Provide L2 application support, incident management, troubleshooting, and resolution.
• Monitor application and production infrastructure performance and optimize system environments.
• Manage application patches, security updates, service releases, and version controls.
• Prepare and maintain configuration documents, SOPs, runbooks, and troubleshooting knowledge bases.
• Coordinate with HIS vendors for defect resolution, enhancements, and system performance tuning.
• Manage role-based access controls (RBAC) and user access in line with healthcare security and compliance requirements.
• Support database backup, recovery, and disaster recovery processes.
• Perform root-cause analysis and elevate complex technical issues to senior engineering teams.
• Participate in functional testing, regression testing, staging validation, and production releases.
• Support application integrations, data migration, system connectivity, and healthcare data exchange.
• Prepare application stability reports, SLA/KPI reports, and operational performance metrics.

Technical Skills Required

• Application Middleware: Apache, Apache Tomcat, WildFly/JBoss, or equivalent.
• Databases: MySQL, PostgreSQL, MS SQL Server, or Oracle.
• Operating Systems: Linux (RHEL/CentOS/Ubuntu) and Windows Server.
• Virtualization: VMware vSphere, Hyper-V, or KVM.
• Monitoring & Logging: ELK, Splunk, Datadog, New Relic, or similar tools.
• Cloud: AWS, Microsoft Azure, or Google Cloud Platform.
• Containers: Docker and basic Kubernetes knowledge.
• Understanding of healthcare applications, clinical systems, health-data exchange standards, and HIPAA/security compliance.
• Scripting/automation knowledge in Python, PowerShell, or Bash.

Required Qualifications & Experience

• Bachelors degree in Computer Science, Information Technology, Systems Engineering, or a related discipline.
• 24 years of hands-on experience in application support, production support, or service desk/L2 support.
• Good understanding of Application Lifecycle Management (ALM) and ITIL service management practices.
• Strong analytical and troubleshooting skills.
• Excellent communication and coordination skills.
• Ability to work effectively under pressure in a critical healthcare environment.

Preferred Certifications

• CompTIA A+ / Network+ / Security+
• AWS Certified Cloud Practitioner / Solutions Architect Associate.
• Microsoft Azure Fundamentals (AZ-900).
• ITIL v4 Foundation.
• Relevant application/platform certifications.

Operational Requirements

• Willingness to work in 24/7 rotational shifts.
• On-site/facility-based role.
• Willingness to provide occasional on-call support during critical incidents, deployments, and maintenance activities.
• Preferred health care industry & Immediate Joiners.

*** Hospital/Healthcare industry experience is mandatory.