Operations and Automation Engineer II

isolved; Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

isolved is seeking a System Engineer II to maintain IT infrastructure, core operating software, and network connectivity across servers, switches, and routers. You will build servers, optimize operating systems, and troubleshoot hardware and networking issues in a collaborative team.

Responsibilities include monitoring, security, incident response, and providing expert-level support across hosting environments with ITIL-aligned processes. Strong communication and leadership skills are essential.

Qualifications

• Advanced experience with SaaS, IaaS, and cloud hosting (Azure, AWS, Google, etc.).
• Experience in a Network and/or Security Operations Center (NOC / SOC).
• Experience with ITSM and ITIL servicing methodologies.
• Strong IT-based troubleshooting and problem-solving skills.
• Certifications: MCSA: Cloud Platform; MCSE: Cloud Platform and Infrastructure; MCSD: Azure Solutions Architect.
• Ability to learn quickly and adapt to new technologies and processes.
• Strong clear communication with customers and teammates, providing excellent service.
• Ability to gather and analyze facts, define problems, and propose solutions.
• Ability to build consensus, facilitate sessions, and negotiate solutions.

Responsibilities

• Assist in continual monitoring of systems, environments, and networks to ensure operational excellence and resiliency.
• Maintain and support server, virtualization, and Active Directory infrastructures.
• Support voice and data network infrastructures.
• Monitor and maintain system security and respond to breaches.
• Troubleshoot system and network problems to determine root cause and improve operations.
• Provide expert-level servicing and support to complex systems and hosting environments following ITIL processes.
• Research new technical solutions.
• Communicate system issues proactively to management and users.
• Identify opportunities for better performance and fewer recurring problems.
• Determine system benchmarks and quality standards for installations.
• Assist with designing backup schedules and perform restorations.
• Provide technical leadership and mentor teammates when possible.
• On rotating basis, serve as on-call system administrator.

Job description

Job Description

The System Engineer II will maintain IT infrastructure, core operating software, application performance, storage, and connectivity between servers, switches, and routers. Main responsibilities are conducting server builds, configuring, optimizing, and fine-tuning operating systems, troubleshooting and resolving system hardware and networking issues, as well as additional duties as assigned. This position is part of a motivated team of professionals with focused responsibilities and broad opportunities for technology exposure. The position's responsibilities require independent analysis, effective communication, and problem-solving. Work is performed with minimal supervision and pre-established guidelines.

Core Job Duties

• Assist in the continual monitoring of systems, environments, and networks via manual & automatic processes to ensure operational excellence & overall systems resiliency
• Maintain and support our server, virtualization, and Active Directory infrastructures.
• Support the voice and data network infrastructures.
• Responsible for monitoring and maintaining system security and for taking proper steps to prevent and detect security breaches.
• Troubleshoot system and network problems in a systematic manner to determine root cause and to continuously improve operational excellence.
• Provide expert-level servicing and support to complex systems, applications, and hosting environments in a tiered servicing model following ITIL processes & practices.
• Research new technical solutions.
• Communicate proactively and effectively system-related issues to management and the user community.
• Identify opportunities for better system performance and the elimination of recurring system problems.
• Determine system benchmarks and quality control standards for software and hardware installations.
• Assist with designing robust backup schedules and perform restorations.
• Provide technical leadership and guidance to the team, and must be willing to develop the technical skills of other team members whenever possible.
• On a rotating basis, serve as the on-call system administrator responding to critical problems.

Minimum Qualifications

• Advanced experience with SaaS, IaaS, and cloud hosting a must (Azure, AWS, Google, etc.)
• Advanced experience in a Network and/or Security Operations Center (NOC / SOC)
• Experience with ITSM and/or ITIL servicing methodologies
• Highly developed IT-based troubleshooting and problem-solving skills
• Certifications in MCSA: Cloud Platform; MCSE: Cloud Platform and Infrastructure; MCSD: Azure Solutions Architect
• Ability to learn quickly and adapt to new technologies & processes
• Ability to communicate clearly & concisely with customers & teammates, providing exceptional customer service
• Ability to calmly handle conflict during complex issues remediation under high-stress situationsAbility to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Ability to build consensus, facilitate working sessions, and negotiate solutions and alternatives.
• Demonstrated knowledge of concepts and basic operating principles of data communications and information systems hardware, software, PC's and devices.
• Demonstrated knowledge and experience administering servers in domain environment including installing, troubleshooting and configuring DNS, DHCP, IIS, Group Policy, User/Group administration, auditing event logs. MCTS or MCITP Certification a plus.
• Demonstrated knowledge of VMware and vSphere Infrastructure,
• Solid understanding of virtualization concepts and management tools.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.