System Engineer II

iSolved HCM; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

isolved is seeking a System Engineer II to maintain IT infrastructure, core operating software, storage, and connectivity across servers and networks. You will build, configure, optimize, and troubleshoot operating systems, and collaborate with a motivated team to resolve complex issues.

The role requires cloud hosting expertise (Azure/AWS/GCP), ITIL processes, and strong problem-solving, with on-call rotations and leadership to mentor teammates.

Qualifications

• Advanced experience with SaaS, IaaS, and cloud hosting (Azure, AWS, Google)
• Experience with ITSM and/or ITIL servicing methodologies
• Highly developed IT-based troubleshooting and problem-solving skills
• Certifications in MCSA: Cloud Platform; MCSE: Cloud Platform and Infrastructure; MCSD: Azure Solutions Architect
• Ability to learn quickly and adapt to new technologies & processes
• Ability to communicate clearly & concisely with customers & teammates
• Ability to calmly handle conflict during complex issues remediation under high-stress situations
• Demonstrated knowledge of data communications and information systems hardware, software, PC's and devices
• Demonstrated knowledge of administering servers in domain environment including DNS, DHCP, IIS, Group Policy, User/Group administration, auditing event logs
• Demonstrated knowledge of VMware and vSphere Infrastructure; virtualization concepts

Responsibilities

• Monitor systems, environments, and networks to ensure operational excellence and resiliency
• Maintain server, virtualization, and Active Directory infrastructures
• Support voice and data network infrastructures
• Monitor and maintain system security; prevent and detect breaches
• Troubleshoot system and network problems to determine root causes
• Provide expert servicing and support to complex systems and hosting environments in an ITIL framework
• Research new technical solutions
• Communicate system-related issues to management and users
• Identify opportunities for better system performance and reduce recurring problems
• Assist with designing robust backup schedules and restorations
• Provide technical leadership and mentor teammates
• On rotating basis, serve as on-call system administrator

Skills

Cloud hosting

NOC/SOC

ITIL/ITSM

Troubleshooting

VMware/vSphere

Networking basics

Communication

Stress management

Analytical thinking

Facilitation

On-call rotations

Education

Certifications: IT-related

Tools

VMware

DNS

DHCP

IIS

Group Policy

Active Directory

Job description

Job Description

The System Engineer II will maintain IT infrastructure, core operating software, application performance, storage, and connectivity between servers, switches, and routers. Main responsibilities are conducting server builds, configuring, optimizing, and fine-tuning operating systems, troubleshooting and resolving system hardware and networking issues, as well as additional duties as assigned. This position is part of a motivated team of professionals with focused responsibilities and broad opportunities for technology exposure. The position's responsibilities require independent analysis, effective communication, and problem‑solving. Work is performed with minimal supervision and pre-established guidelines.

Core Job Duties

• Assist in the continual monitoring of systems, environments, and networks via manual & automatic processes to ensure operational excellence & overall systems resiliency
• Maintain and support our server, virtualization, and Active Directory infrastructures.
• Support the voice and data network infrastructures.
• Responsible for monitoring and maintaining system security and for taking proper steps to prevent and detect security breaches.
• Troubleshoot system and network problems in a systematic manner to determine root cause and to continuously improve operational excellence.
• Provide expert‑level servicing and support to complex systems, applications, and hosting environments in a tiered servicing model following ITIL processes & practices.
• Research new technical solutions.
• Communicate proactively and effectively system‑related issues to management and the user community.
• Identify opportunities for better system performance and the elimination of recurring system problems.
• Determine system benchmarks and quality control standards for software and hardware installations.
• Assist with designing robust backup schedules and perform restorations.
• Provide technical leadership and guidance to the team, and must be willing to develop the technical skills of other team members whenever possible.
• On a rotating basis, serve as the on‑call system administrator responding to critical problems.

Minimum Qualifications

• Advanced experience with SaaS, IaaS, and cloud hosting a must (Azure, AWS, Google, etc.)
• Advanced experience in a Network and/or Security Operations Center (NOC / SOC)
• Experience with ITSM and/or ITIL servicing methodologies
• Highly developed IT‑based troubleshooting and problem‑solving skills
• Certifications in MCSA: Cloud Platform; MCSE: Cloud Platform and Infrastructure; MCSD: Azure Solutions Architect
• Ability to learn quickly and adapt to new technologies & processes
• Ability to communicate clearly & concisely with customers & teammates, providing exceptional customer service
• Ability to calmly handle conflict during complex issues remediation under high‑stress situations
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Ability to build consensus, facilitate working sessions, and negotiate solutions and alternatives.
• Demonstrated knowledge of concepts and basic operating principles of data communications and information systems hardware, software, PC's and devices.
• Demonstrated knowledge and experience administering servers in domain environment including installing, troubleshooting and configuring DNS, DHCP, IIS, Group Policy, User/Group administration, auditing event logs. MCTS or MCITP Certification a plus.
• Demonstrated knowledge of VMware and vSphere Infrastructure,
• Solid understanding of virtualization concepts and management tools.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open‑minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.