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Responsibilities
- SQL Querying: Capable in writing SQL queries for data extraction, transformation, and validation. Experience with relational databases to support access audits, reporting, and troubleshooting.
- Bash & Unix Shell Scripting: Familiarity and experience in command-line scripting for automating operational tasks, log parsing, and system monitoring. Familiarity with cron jobs, file manipulation, and process control in Unix/Linux environments.
- CI/CD & Automation: Hands-on experience with continuous integration and deployment pipelines. (good to have). Ability to integrate security checks and access controls into automated workflows.
- Site Reliability Engineering (SRE): Exposure to observability, incident response, and service-level objectives (SLOs). Experience in maintaining high-availability systems and reducing toil through automation.
- Platform Working knowledge:
- Operating Systems: Windows and UNIX/Linux
- Networking: Basic understanding of firewalls, DNS, and VPNs
- Web Applications: Familiarity with authentication flows and session management
- Databases: Understanding of schema design, indexing, and access control
- Python Scripting (Preferred / Good-to-Have): Ability to write Python scripts for automation, data processing, and integration with APIs. Useful for building lightweight tools or enhancing existing IAM workflows.
- XLR (XebiaLabs Release) or Chef Habitat (Preferred): Familiarity with release orchestration or application automation and packaging. Helps in managing infrastructure as code and deploying secure, consistent environments.
- Privilege and Access Management (PAM): Understanding of PAM concepts such as least privilege, session recording, and credential vaulting. Experience with tools like RSA IGL, MARC, CyberArk, BeyondTrust, or similar is a plus.
Requirements
- Overall, 4 - 5 years of experience required; relevant 1 - 2 years of experience.
- ITSM SLOs and volume management; reduction of work orders through RCA and problem management
- Minimum Bachelors degree required
Preferred Skills
- Effective task status reporting
- Stakeholder management - effective business communication
- Collaborative and teamwork mindset
- Proactive, detail-oriented, and thrives under pressure
- Demonstrated technical proficiency and design thinking
- Experience in Agile and ITSM environments
- Strong communication and stakeholder management skills
Seniority level
Employment type
Job function
- Engineering and Information Technology
Industries
- IT Services and IT Consulting
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