System engineer.

Softura Private Limited; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Softura Private Limited in Chennai seeks a hands-on IT Help Desk professional to manage Windows OS installations, diagnose hardware and software issues, and resolve tickets within defined SLAs.

You will work with applications like Microsoft Office and Visual Studio, using Zoho End Point Central for endpoint management while maintaining strong communication with users and teams.

Qualifications

• Handles Windows workstation OS installation and troubleshooting.
• Troubleshoots applications; adheres to defined SLAs.
• Communicates requests clearly and sends accurate responses.

Responsibilities

• Provide Windows OS installation and issue resolution.
• Troubleshoot applications like Microsoft Office and Visual Studio.
• Work in a ticketing system and meet SLA guidelines.

Skills

Windows OS troubleshooting

Ticketing system & SLAs

Good communication

Endpoint security tools (DLP, CrowdStr

Tools

Microsoft Office

Visual Studio

Zoho End Point Central

Job description

• Windows workstation OS installation, troubleshootingissues. Laptop preparation and troubleshooting hardware and software issues.
• Installation and troubleshooting applications like Microsoft office, Visual Studio. Working in ticketing system and adhering to SLAs.
• Good communication skills, clarity in understanding requests and correctness in sending responses.
• Enthusiastic to know and manage applications like DLP, CrowdStrike and other security endpoints.
• Self driven and interested in fixing application related issues.
• Zoho End Point central / Mange Engine End Point centralfor end point management or any other remote tool.

Good to have

• Knowledge in Windows Active Directory, servers.
• Basic knowledge in Microsoft 365 tenant administration.