Technical Specialist (End point central)

Tecpact Technologies Pvt. Ltd.; Mumbai; On-site; INR 550,000 - 900,000; Full time

Job summary

Tecpact Technologies Private Limited is seeking a Technical Specialist focused on Endpoint Central to install, configure, and upgrade ManageEngine Endpoint Central across On-Prem and Cloud environments. You will deploy agents on Windows, macOS, and Linux endpoints and integrate with Active Directory, Azure AD, and LDAP.

Additionally, you will handle day-to-day operational support, patch management, software deployment, and compliance tracking, while configuring automation policies and generating

Qualifications

• Bachelor’s degree in IT, CS, or equivalent experience.
• Certified ManageEngine Endpoint Central Implementation Expert.
• Strong hands-on experience with ManageEngine Endpoint Central.
• Windows OS administration (Windows 10/11, Server) / Linux
• Active Directory
• Patch Management & Software Deployment concepts.

Responsibilities

• Install, configure, and upgrade ManageEngine Endpoint Central (On-Prem / Cloud).
• Deploy agents across Windows, macOS, and Linux endpoints.
• Configure Distribution Servers, Secure Gateway, and network segmentation support.
• Integrate Endpoint Central with Active Directory, Azure AD, and LDAP.
• Day-to-day monitoring and management of endpoints.
• Patch management for OS and third-party applications.
• Software deployment, license management, and compliance tracking.
• Remote troubleshooting and user support via Endpoint Central tools.
• Configure automation policies, schedules, and workflows.
• Endpoint health monitoring and alerting.
• Generate operational and compliance reports.
• Maintain SOPs, run books, and implementation documents.
• Prepare dashboards for management review.
• Provide POC and demo support when required.
• Resolve agent communication and patch failure issues.
• Analyze logs and provide RCA for incidents.
• Coordinate with ManageEngine support for product-related escalations.
• Handle L1/L2/L3 tickets as per SLA.

Skills

Active Directory

Patch Management

Software Deployment

Education

Bachelor’s degree in IT, Computer Science, or equivalent experience

Certified ManageEngine Endpoint Central Implementation Expert

Tools

ManageEngine Endpoint Central

Job description

Tecpact Technologies Private Limited | Full time

Technical Specialist (End point central)

• Install,configure, and upgrade ManageEngine Endpoint Central (On-Prem / Cloud)
  
• Performagent deployment across Windows, macOS, and Linux endpoints
  
• ConfigureDistribution Servers, Secure Gateway, and network segmentation support
  
• IntegrateEndpoint Central with Active Directory, Azure AD, and LDAP
  

Operational Support

• Day-to-daymonitoring and management of endpoints
  
• Patchmanagement for OS and third-party applications
  
• Softwaredeployment, license management, and compliance tracking
  
• Remotetroubleshooting and user support via Endpoint Central tools
  

Automation &Configuration

• Configureautomation policies, schedules, and workflows
  
• Endpointhealth monitoring and alerting
  

Reporting &Documentation

• Generateoperational and compliance reports
  
• MaintainSOPs, run books, and implementation documents
  
• Preparedashboards for management review
  
• ProvidePOC and demo support when required
  
• Resolveagent communication and patch failure issues
  
• Analyselogs and provide RCA for incidents
  
• Coordinatewith ManageEngine support for product-related escalations
  
• HandleL1/L2/L3 tickets as per SLA
  

Requirements

Required Skills & Qualifications:

Education

• Bachelor’sdegree in IT, Computer Science, or equivalent experience
  
• CertifiedManageEngine Endpoint Central Implementation Expert
  
• Stronghands-on experience with ManageEngine Endpoint Central
  
• WindowsOS administration (Windows 10/11, Server)/ Linux
  
• Basicunderstanding of macOS and Linux endpoints
  
• ActiveDirectory
  
• PatchManagement & Software Deployment concepts