System Analyst

RSG Media Systems

Dadri

Hybrid

INR 900,000 - 1,400,000

Full time

4 days ago

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Benefits offered by this job

Provident Fund

Gratuity

Medical Insurance

Meal benefits

Hybrid work model

Flexible hours

Leave policy

Career growth

Upskilling

Engagement programs

Job summary

Rightsline India is seeking an experienced (5+ years) support professional to manage dedicated ticketing, client communication, and data-driven analysis. You will coordinate environment preparation for financial runs, handle import/COM tasks, and monitor performance with weekend work as needed.

Role requires an undergraduate degree, strong Excel and MS Office skills, and experience with international stakeholders. Noida/NCR based with hybrid work model and security/compliance responsibilities.

Qualifications

Undergraduate degree is mandatory.
5+ years of experience required.
2-3 years of experience in Royalties.
Experience in system administration and downtime reporting.
Strong communication and international client management.

Responsibilities

Dedicated Support ticket management from first level to resolution.
Coordinate with client on outages and calendar.
Prepare environments for Expense/Statement runs and data distribution.
Import and COM management with data analysis and error resolution.
Monitor and support calculation and statement runs against benchmarks.
Attend twice weekly client stand ups and internal meetings.

Skills

Customer support

Royalties domain

System administration

Data analysis

Excel

Stakeholder management

Communication

Education

Undergraduate degree

Tools

Helpdesk (Zendesk)

Job description

About Rightsline:

At Rightsline, we are redefining how the global media and entertainment industry manages and monetizes intellectual property. Since 2012, Rightsline has been trusted by some of the worlds most influential studios, broadcasters, and content owners to simplify the complex world of rights and royalties through powerful, intelligent technology.

Our cloud-based, fully integrated platform provides a single source of truth for managing rights, royalties, contracts, and financial workflows across markets, territories, and distribution channels. By bringing together data, automation, and collaboration in one configurable ecosystem, we enable organizations to unlock the full value of their content portfolios while operating with greater transparency, efficiency, and control.

At Rightsline, we combine deep industry expertise with cutting-edge technology to solve complex challenges at scale. Our teams work at the intersection of technology, media, and innovationbuilding solutions that power the business of content worldwide.

Joining Rightsline means becoming part of a collaborative, forward-thinking environment where your ideas, expertise, and contributions directly shape the future of rights and royalties management. If you are passionate about building impactful technology and working alongside talented global teams, Rightsline offers the platform to grow, innovate, and make a meaningful difference.

What You Will Own:

Dedicated Support ticket management - includes first level response (Help Desk/Zendesk), triage, troubleshooting and resolution management and root cause analysis.
Coordination and communication with the client on close calendar and outages.
Coordinate environment preparation steps ahead of and after Expense/ Statement runs (db activities, sizing up environment, distribution of data).
Import and COM Management including data analysis and error resolution.
Execute, monitor, and support Calculation and Statement Runs against performance benchmarks.
Trigger on call notification to resolve performance issues over weekend runs.
Attend twice weekly stand up with client (1 tech call and 1 business user call)
Attendance at required internal meetings
Coverage Hours: Coverage during the US workday in Pacific Time Zone. Sometimes, weekends.
Collaborating with cross-functional teams
Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks

What You Bring:

Undergraduate degree is mandatory
5+ years of experience is mandatory
2-3 years of experience in Royalties
Experience in system administration, down time activity reporting
Strong communication skills and ability to break down complex problems into manageable parts
Experience in stakeholder management of international client
Good grasp of data analysis, manipulation
Strong understanding of Excel, Word, Powerpoint
Attend stand up calls with client & internal for business and technical follows ups and resolution
Experience in ticketing tools of Helpdesk
Trigger on call notification to resolve performance issues over weekend runs
Meet KPIs on a daily, weekly, monthly and quarterly basis
Weekend availability will be required for certain days

Work Environment & Expectations:

Noida/NCR based
Demonstrates flexibility to work in required shifts.
Compliance with security and remote working policies

Compensation & Growth:

Competitive compensation aligned to market standards with strong career growth opportunities.

Life at Rightsline India:

At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success.
We offer a structured yet flexible work environment that balances performance with employee well-being. Our benefits framework for India includes:

Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour laws
Comprehensive Group Medical Insurance covering employees and their eligible dependents
Group Personal Accident Insurance for enhanced financial security
In-office meal benefits, including sponsored breakfast, lunch, and evening snacks
Hybrid work model with clearly defined collaboration days
Flexible working hours, role-dependent
Structured and transparent leave policy
Career growth and advancement opportunities within a rapidly scaling global SaaS organization
Continuous learning, upskilling, and leadership development support
Quarterly employee engagement initiatives, along with celebrations and recognition programs

You will work alongside a globally connected team with strong leadership support and collaborative cross-functional exposure. We encourage proactive thinking, ownership, and initiative—ideas are welcomed, and execution is supported. As a people-first organization, we are committed to building a high-performance culture where growth, accountability, and innovation go hand in hand.

Hiring Process: