System Analyst

Rightsline Inc; Dadri; On-site; INR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Provident Fund

Gratuity

Group Medical Insurance

In-office meals

Job summary

Rightsline India in Noida/NCR seeks an experienced Senior Support professional to manage long-running client engagements and complex ticketing workflows. You will coordinate with global clients, perform data and environment tasks, and ensure timely resolution of outages.

The role requires 5+ years of experience in royalties, strong communication, and stakeholder management. Some weekend/on-call may be required; hybrid work options and growth within a rapidly scaling SaaS platform are offered.

Qualifications

• Undergraduate degree is mandatory.
• 5+ years of experience is mandatory.
• 2-3 years of experience in Royalties.
• Experience in system administration, downtime activity reporting.
• Strong communication skills and ability to break down complex problems into manageable parts.
• Experience in stakeholder management of international client.

Responsibilities

• Dedicated Support ticket management - first level response, triage, troubleshooting and resolution.
• Coordinate with client on outages and calendar.
• Prepare environment steps before/after Expense/Statement runs (DB activities, data distribution).
• Manage Import and COM data analysis and error resolution.
• Execute and monitor Calculation and Statement Runs against performance benchmarks.
• Trigger on-call notification to resolve weekend performance issues.
• Attend twice weekly stand ups with client (tech and business).
• Collaborate with cross-functional teams and ensure ISO 27001, SOC 1, SOC 2 compliance.

Skills

Strong communication

Data analysis

Stakeholder management

Excel

PowerPoint

Helpdesk tools

Education

Undergraduate degree

Tools

Zendesk

CRM systems

Job description

At Rightsline, we are redefining how the global media and entertainment industry manages and monetizes intellectual property. Since 2012, Rightsline has been trusted by some of the world’s most influential studios, broadcasters, and content owners to simplify the complex world of rights and royalties through powerful, intelligent technology.

Our cloud-based, fully integrated platform provides a single source of truth for managing rights, royalties, contracts, and financial workflows across markets, territories, and distribution channels. By bringing together data, automation, and collaboration in one configurable ecosystem, we enable organizations to unlock the full value of their content portfolios while operating with greater transparency, efficiency, and control.

At Rightsline, we combine deep industry expertise with cutting-edge technology to solve complex challenges at scale. Our teams work at the intersection of technology, media, and innovation building solutions that power the business of content worldwide.

Joining Rightsline means becoming part of a collaborative, forward-thinking environment where your ideas, expertise, and contributions directly shape the future of rights and royalties management. If you are passionate about building impactful technology and working alongside talented global teams, Rightsline offers the platform to grow, innovate, and make a meaningful difference.

What You Will Own:

• Dedicated Support ticket management - includes first level response (Help Desk/Zendesk), triage, troubleshooting and resolution management and root cause analysis.
• Coordination and communication with the client on close calendar and outages.
• Coordinate environment preparation steps ahead of and after Expense/ Statement runs (db activities, sizing up environment, distribution of data).
• Import and COM Management including data analysis and error resolution.
• Execute, monitor, and support Calculation and Statement Runs against performance benchmarks.
• Trigger on call notification to resolve performance issues over weekend runs.
• Attend twice weekly stand up with client (1 tech call and 1 business user call)
• Attendance at required internal meetings
• Coverage Hours: Coverage during the US workday in Pacific Time Zone. Sometimes, weekends.
• Collaborating with cross-functional teams
• Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks

What You Bring:

• Undergraduate degree is mandatory
• 5+ years of experience is mandatory
• 2-3 years of experience in Royalties
• Experience in system administration, down time activity reporting
• Strong communication skills and ability to break down complex problems into manageable parts
• Experience in stakeholder management of international client
• Good grasp of data analysis, manipulation
• Strong understanding of Excel, Word, Powerpoint
• Attend stand up calls with client & internal for business and technical follows ups and resolution
• Experience in ticketing tools of Helpdesk
• Trigger on call notification to resolve performance issues over weekend runs
• Meet KPIs on a daily, weekly, monthly and quarterly basis
• Weekend availability will be required for certain days

Work Environment & Expectations:

• Noida/NCR based
• Demonstrates flexibility to work in required shifts.
• Compliance with security and remote working policies

Compensation & Growth:

Competitive compensation aligned to market standards with strong career growth opportunities.

Life at Rightsline India:

At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success.
We offer a structured yet flexible work environment that balances performance with employee well-being. Our benefits framework for India includes:

• Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour laws
• Comprehensive Group Medical Insurance covering employees and their eligible dependents
• Group Personal Accident Insurance for enhanced financial security
• In-office meal benefits, including sponsored breakfast, lunch, and evening snacks
• Hybrid work model with clearly defined collaboration days
• Structured and transparent leave policy
• Career growth and advancement opportunities within a rapidly scaling global SaaS organization
• Continuous learning, upskilling, and leadership development support
• Quarterly employee engagement initiatives, along with celebrations and recognition programs

You will work alongside a globally connected team with strong leadership support and collaborative cross-functional exposure. We encourage proactive thinking, ownership, and initiative ideas are welcomed, and execution is supported. As a people-first organization, we are committed to building a high-performance culture where growth, accountability, and innovation go hand in hand.

Hiring Process:

• HR Screening
• Technical / Functional Interview
• Assessment (As applicable)
• Leadership Round
• Offer Rollout

Information Security & Compliance Responsibilities:

• Adhere to ISMS policies and procedures
• Protect confidential and customer data
• Report security incidents
• Participate in compliance trainings and audits

Data Privacy & Confidentiality:

Employees must ensure proper handling of sensitive data in line with company policies and applicable laws.

Access & Control Responsibilities:

• Follow role-based access control principles
• Safeguard credentials

Equal Opportunity Statement:

Rightsline is an equal opportunity employer committed to diversity and inclusion.

Disclaimer:

This JD outlines responsibilities including compliance with company policies and may evolve based on business needs.