System Administrator

Cotiviti; Hyderabad; Hybrid; INR 800,000 - 1,400,000; Full time

Job summary

Cotiviti Hyderabad is seeking an experienced IT Systems Administrator to monitor, document, and support our infrastructure. The role focuses on ensuring operational excellence and reliable service delivery across Windows servers and AD environments.

You will maintain documentation, participate in on-call rotations, and drive enhancements to monitoring, storage, and security controls while collaborating with IT management and teams to meet project timelines.

Qualifications

• Bachelor's degree or equivalent experience in information technologies.

Responsibilities

• Review and manage automated infrastructure monitoring systems.
• Develop quality documentation of technical processes and procedures; document all work.
• Provide escalated technical support and manage IT tickets; participate in after-hours maintenance.
• Adhere to implementation, quality control, and change control standards.

Skills

System Monitoring

Documentation

Technical Support

On-call Support

Project Tracking

Troubleshooting

Team Collaboration

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft Windows Server

Active Directory

Group Policy

DNS

DHCP

DFS

Storage Management

Job description

Role & responsibilities

JOB RESPONSIBILITIES

• System Monitoring and Documentation

Review and manage automated infrastructure monitoring systems. Review allocation of systems and storage to identify usage trends. Keep IT management apprised of system and storage capacity needs. Develop quality documentation of technical processes and procedures. Document all ticket and project work. Ensure documentation is sufficient to yield reproducible results. Identify and close any gaps in the existing documentation of the infrastructure. Identify improvements to operational capabilities. Recommend improvements to systems and to IT support process. Recommend implementation standards.

• System Support

Provide escalated technical support. Monitor and complete tickets in assigned queues. Provide after hours on-call support. Participate in after-hours maintenance. Keep IT management apprised of critical issues and risks to project completion. Track and complete assigned IT projects. Complete tasks in a timely and quality fashion. Adhere to implementation, quality control, and change control standards.

Preferred candidate profile

• Bachelors degree (or higher) preferred (or equivalent experience in Information Technologies).
• 5 to 9 years working in a systems administration with a focus on operational excellence and process automation.
• Experience with multiple technologies, processes and environments with a proven ability to execute against project plans. Subject matter competency in areas such as Microsoft servers, Active Directory, Group Policy, DNS, DHCP, DFS, Cluster, storage, and information security.
• Familiarity and experience with industry standard administration tools and methodologies. High subject matter competency in areas such as Microsoft servers, Active Directory, Group Policy, DNS, DHCP, DFS, Cluster, storage, and information security. Ability to manage situations of catastrophic failure or of a high risk and critical nature.
• Excellent logical troubleshooting ability. Demonstrated strong analysis, problem resolution, judgment and decision-making skills. Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment. Demonstrable ability to collaborate with team members and IT management. Excellent customer service skills. Excellent organization and documentation skills.