System Administrator

Marmon Holdings, Inc.; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Marmon Technologies India Private Limited is seeking an experienced System Administrator L2/L3 to provide advanced IT support for end-user devices, servers, and core infrastructure in a global 24x7 environment. The role emphasizes patching, security monitoring, compliance, and guiding L1/L2 teams.

The ideal candidate has 5–7 years in system administration, strong Microsoft 365 and Azure skills, and the ability to work in US-aligned hours from India.

Qualifications

• Bachelor’s degree in Computer Science or Information Technology or related field.
• Experience with Microsoft Intune, Autopilot, SCCM, Azure AD, and security monitoring tools.
• Familiarity with ITIL, asset management, and compliance frameworks.

Responsibilities

• Provide L2/L3 support for hardware, software, and network issues (remote diagnostics, advanced configuration, problem replication).
• Manage end user computing device patching, OS/app updates, and endpoint protection (Intune, Autopilot, Azure AD, Windows 10/11, Endpoint Manager, M365 Apps).
• Manage the configuration, optimization, and integration of Microsoft 365 services (All Associated Apps), including account administration, security settings, and workflow automation.
• Administer and maintain servers, Active Directory, Azure Intune, DNS, DHCP, file servers, backup/restore, and server security monitoring.
• Perform asset lifecycle management, device imaging, deployment, and asset tracking.
• Conduct root cause analysis and implement fixes in infrastructure, software, or codebase.
• Lead post-incident reviews and guide L1/L2 teams.
• Monitor system activity for stability and proactively resolve issues.
• Implement and maintain endpoint protection (anti-virus, EDR) on all supported devices.
• Enforce secure configuration baselines (CIS Benchmarks).
• Support Zero Trust Network Access / MFA for remote access and privileged accounts.
• Maintain audit logs for administrative actions and participate in security incident response.
• Manage backup solutions, restore data, and ensure compliance with retention policies.
• T roubleshoot DNS, DHCP, file servers, and backup/restore operations.
• Participate in compliance audits and regulatory reviews.
• Experience with Jira Service Management or Freshservice ticketing systems.

Skills

Microsoft Intune

Autopilot

Azure AD

Windows Server

DNS

DHCP

Security monitoring

Education

Bachelor’s degree in Computer Science or IT

Tools

SCCM

Active Directory

Azure Intune

M365 Apps

Job description

Marmon Technologies India Private Limited

As a part of the global industrial organization Marmon Holdings- which is backed by Berkshire Hathaway,you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The System Administrator L2/L3 provides advanced technical support for end user computing devices, servers, and core IT infrastructure. Candidates should have 5-7 years of hands-on experience in system administration and infrastructure management, including patching, server administration, security monitoring, and compliance. This role ensures operational stability and guides L1/L2 teams in a multi-tier support environment.

Key Responsibilities

• Provide L2/L3 support for hardware, software, and network issues (remote diagnostics, advanced configuration, problem replication)
• Manage end user computing device patching, OS/application updates, and endpoint protection (Intune, Autopilot, Azure AD, Windows 10/11, Endpoint Manager, M365 Apps).
• Manage the configuration, optimization, and integration of Microsoft 365 services (All Associated Apps), including account administration, security settings, and workflow automation, while providing user training and best practice guidance to enhance adoption and efficiency.
• Administer and maintain servers, Active Directory, Azure Intune, DNS, DHCP, file servers, backup/restore, and server security monitoring
• Perform asset lifecycle management, device imaging, deployment, and asset tracking
• Conduct root cause analysis and implement fixes in infrastructure, software, or codebase
• Lead post-incident reviews and guide L1/L2 teams
• Monitor system activity for stability and proactively resolve issues
• Implement and maintain endpoint protection (anti-virus, EDR) on all supported devices
• Enforce secure configuration baselines (CIS Benchmarks)
• Support Zero Trust Network Access / MFA for remote access and privileged accounts
• Maintain audit logs for administrative actions and participate in security incident response
• Manage backup solutions, restore data, and ensure compliance with retention policies
• Troubleshoot and resolve issues related to DNS, DHCP, file servers, and backup/restore operations
• Participate in compliance audits and regulatory reviews
• Experience with Jira Service Management or Freshservice ticketing systems

Required Skills & Tools

• Advanced knowledge of Microsoft Intune, Autopilot, SCCM, Azure AD, Windows Server, DNS, DHCP, file server management, backup/restore, and security monitoring tools. Strong analytical and troubleshooting skills.

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• Demonstrated competency in supporting the administration and operational maintenance of an enterprise IT Service Management (ITSM) platform within a global, follow-the-sun support model.

• Experience with patch management and endpoint protection & Familiarity with ITIL, asset management, and compliance frameworks.

• Demonstrates strong verbal and written English communication skills sufficient to effectively support U.S.-based end users via chat, phone, and email.

• Able to clearly articulate technical information to non-technical audiences, ensuring understanding and resolution of issues.

• Capable of participating in live support interactions, meetings, and escalations with U.S. stakeholders when required.

• Ability to work in a 24x7 to support a global operating model by working aligned with U.S. business hours, including evenings or overnight shifts local to India.

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• CompTIA Server+, Network+, Security+ or other security certifications.
• ITIL Foundation Certification

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.