IT Manager (12+ Years) | Night Shift

Marmon Technologies India Pvt Ltd; Bengaluru; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

Marmon Technologies India Pvt Ltd is seeking an experienced Manager – IT Operations & Infrastructure to lead the design, implementation, and ongoing management of enterprise IT services across multiple locations in India. The role emphasizes high availability, security, and scalable solutions, with accountability for ITSM processes, ERP oversight, and cloud infrastructure.

You will drive strategic planning, manage budgets and vendor relationships, and lead cross-functional teams to deliver

Qualifications

• 12–15 years of progressive experience in IT operations and infrastructure management.
• Experience supporting multi-location environments with follow-the-sun coverage.
• Oversight of ERP systems (SAP/other) and related US-based projects.
• Strong cybersecurity principles and compliance knowledge.
• Ability to influence in a matrixed global organization.

Responsibilities

• Lead and mentor IT Infrastructure Support, ERP, Network, Security, and Cloud teams to achieve operational excellence.
• Define team objectives, monitor performance, and implement skill development programs.
• Foster a culture of innovation, collaboration, and accountability.
• Partner with Marmon Medical Group and IT leadership to provide status reporting, KPI/SLA metrics, strategic alignment, and improvement recommendations.
• Oversee 24/7 availability and optimal performance of IT systems and infrastructure.
• Manage ERP system administration, upgrades, and integration with business processes.
• Manage network architecture, firewalls, VPNs, end user computing and cloud infrastructure.
• Implement ITSM and ITIL-based processes for service, incident, problem, and change management.

Skills

Leadership

Stakeholder management

English communication

Matrix organization

Strategic planning

Digital transformation

IT governance

Education

Bachelor’s degree in CS/IT

Master’s degree in CS/IT

Tools

AWS

Azure

ITIL ITSM

Freshservice

Office 365

Active Directory

SD-WAN

Job description

Job Title: Manager – IT Operations & Infrastructure Role Summary

The IT Lead will oversee the design, implementation, and maintenance of IT systems and The IT Operations & Infrastructure Manager will be responsible for the strategic planning, implementation, and management of enterprise-wide IT services, ensuring high availability, security, and scalability. This role encompasses oversight of IT Support and Systems Administration, ERP platforms, and Network/Cloud Infrastructure, driving operational excellence and aligning technology initiatives with business objectives. The candidate will lead cross-functional teams to deliver robust IT solutions, enforce compliance with industry standards, and optimize performance through automation and innovation. The position requires deep technical expertise in cloud computing (AWS/Azure), network architecture, ERP systems (SAP/other ERP environments), and IT service management frameworks (ITIL), combined with strong leadership and project management capabilities. The manager will also be accountable for budget control, vendor management, and risk mitigation strategies, ensuring the organization’s IT ecosystem supports growth and resilience.

• Lead and mentor IT Infrastructure Support, ERP, Network, Security, and Cloud teams to achieve operational excellence.
• Define team objectives, monitor performance, and implement skill development programs.
• Foster a culture of innovation, collaboration, and accountability.
• Partner with Medical Group and company IT leadership as an integrated, extended team,providing regular status reporting, KPI/SLA performance metrics, strategic alignment, and continuous improvement recommendations.

IT Operations & Infrastructure

• Ensure 24/7 availability and optimal performance of IT systems and infrastructure.
• Oversee ERP system administration, upgrades, and integration with business processes.
• Manage network architecture, firewalls, VPNs, end user computing and cloudinfrastructure for scalability and security. This includes on-premises environments where remote access has been provided.
• Manage on-boarding and offboarding of employees in Marmon Medical environments.
• Implement ITSM and ITIL-based processes for service, incident, problem, and change management.

Strategic Planning & Innovation

• Develop and execute IT strategy and roadmap aligned with organizational goals.
• Identify emerging technologies and lead digital transformation initiatives.
• Drive automation of manual processes to improve efficiency and reduce costs.
• Establish annual objectives aligned with the Marmon Medical IT strategy and 3-year roadmap.
• Participate in the annual refinement of the Marmon Medical Group IT strategy and 3-year roadmap
• Ensure compliance with cybersecurity standards, data protection laws, and regulatory requirements.
• Conduct regular IT audits and risk assessments to mitigate vulnerabilities.
• Maintain robust disaster recovery and business continuity plans.
• Prepare and manage IT budgets in partnership with US team, ensuring cost optimization.
• In partnership with Marmon Medical US Management, establish contracts and managerelationships with technology vendors and service providers.
• Track ROI on IT investments and ensure alignment with business priorities.

Required Skills & Tools

• Bachelor’s/master’s degree in computer science, Information Technology or related field.
• 12–15 years of progressive experience in IT operations and infrastructure management.
• Worked in environments where multiple geographical locations require support in a followthe-sun model.
• Understands enterprise applications environments such as ERP systems and can provide oversight to resources working on related US-based and managed projects.
• Strong understanding of cybersecurity principles and compliance frameworks.
• Proven ability to navigate and influence within a matrixed global organization.

Strategicmindset with the ability to balance operational excellence and innovation.

• Demonstrated success in leading distributed teams and managing complex environments. Strong stakeholder engagement skills with a focus on collaboration,transparency, and accountability.
• Passion for continuous improvement, digital transformation, and emerging technologies
• Demonstrates strong verbal and written English communication skills sufficient to effectively support U.S.-based end users via chat, phone, and email.
• Able to clearly articulate technical information to non-technical audiences, ensuring understanding and resolution of issues.
• Ability to work in a 24x7 to support a global operating model by working aligned with U.S. business hours, including evenings or overnight shifts local to India.
• Strong capability to define, extract, analyse & report Service Level Agreement (SLA) and operational performance metrics from the enterprise IT Service Management (ITSM).
• Effectively collaborates with onshore US-based stakeholders to interpret trends, highlight risks, and support corrective actions.

Technical Skills

Proficiency in:

• Cloud Platforms: AWS, Azure & Network Technologies: Firewalls, VPN, LAN/ WAN, SD-WAN and Microsoft Intune, Office 365, Active Directory.
• On-Premise Infrastructure and End User Computing Environments: remote management of these environments across multiple geographic locations.
• Cybersecurity best practices, and automation tools.
• IT Service Management Solutions: Fresherivice or other ITSM ticketing systems.
• Remote infrastructure and security monitoring and management tools
• Knowledge of ITSM and ITIL frameworks

Preferred Qualifications

• Bachelor’s degree in CS/IT or related field (or equivalent experience).
• Certifications: ITIL, AWS/Azure Solutions Architect, CCNP, PMP.
• Familiar with ERP System implementations and environments (nice to have)
• Experience in digital transformation, process automation, and cloud migration projects.
• Ability to lead innovation projects and implement emerging technologies.